Network Setup, 

Jukebox Operation, 

and 

Operator Setup 

Screens 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

AMI Entertainment Network, Inc. 

U.S. and Canada call toll-free: 

1-877-ROC-N-ROL 

(1-877-762-6765) 

Outside the U.S. and Canada, call: 

(616) 243-3633 

E-mail: support@amientertainment.net 

www.amientertainment.net

 

 

 
 

Table of Contents 

Section 1: Network

......................................................................................................1

 

Introduction .................................................................................................................1

 

Where to Install the Designated Line and Router........................................................2

 

Internet Wiring.......................................................................................................... 2

 

Router……................................................................................................................. 2

 

Router/Modem Power ..................................................................................................2

 

The Wireless Router .....................................................................................................3

 

Programming the Wireless Router ...............................................................................4

 

Introduction.............................................................................................................. 4

 

Description ............................................................................................................... 4

 

Procedure……............................................................................................................ 5

 

Dynamic IP – (Most cable modem users) .................................................................... 6

 

Comcast (formerly AT&T Broadband Internet).................................................. 6

 

Cox and Time Warner Roadrunner................................................................... 6

 

PPPoE.................................................................................................................. .....7

 

Ameritech Bell South ...................................................................................... 7

 

Earthlink… ..................................................................................................... 7

 

PacBell........................................................................................................... 7

 

SBC……… ....................................................................................................... 7

 

Verizon East (formerly Bell Atlantic)................................................................. 7

 

Static IP.................................................................................................................... 8

 

Section 2: Using the Jukebox

......................................................................................9

 

Introduction .................................................................................................................9

 

Operating the Jukebox ...............................................................................................10

 

Attract Loop............................................................................................................ 10

 

Getting Started........................................................................................................ 10

 

Paying to Use the System ........................................................................................ 10

 

Using the System........................................................................................................10

 

AMI Entertainment Network Connection.................................................................... 10

 

Making a Selection .................................................................................................. 10

 

Section 3: Operator Screens

......................................................................................13

 

Introduction ...............................................................................................................13

 

Service Screens Flowchart..........................................................................................14

 

 
 

 

 

 

1.0

 

Service Mode – Main Screen............................................................................ 16

 

1.1

 

System Setup............................................................................................... 17

 

1.2

 

Cash Management........................................................................................ 18

 

1.3

 

Media Lockouts ............................................................................................ 19

 

1.4

 

Playback Management .................................................................................. 20

 

1.5

 

Hardware Setup ........................................................................................... 21

 

1.6

 

Reports........................................................................................................ 22

 

1.7

 

Diagnostics .................................................................................................. 23

 

1.8

 

Quick Schedules ........................................................................................... 24

 

1.9

 

Money Collection .......................................................................................... 25

 

2.0

 

System Setup................................................................................................... 26

 

2.1

 

Basic Setup .................................................................................................. 26

 

2.2

 

User Interface .............................................................................................. 27

 

2.3

 

Messages..................................................................................................... 28

 

2.4

 

Security ....................................................................................................... 29

 

2.5

 

Enable/Extend Features ................................................................................ 30

 

2.6

 

Advanced Administration .............................................................................. 31

 

2.6.3

 

Load Software ................................................................................. 32

 

2.6.4

 

Do Not Disturb................................................................................. 33

 

2.6.5

 

Automatic Reboot ............................................................................ 34

 

2.6.6

 

Configure Server – Broadband .......................................................... 35

 

2.6.7

 

Configure Server – Dial-Up ............................................................... 36

 

3.0

 

Cash Management ........................................................................................... 37

 

3.1

 

Collection Settings........................................................................................ 37

 

3.1.1

 

Using the Collection Settings Options ................................................ 38

 

3.2

 

Credit Management ...................................................................................... 40

 

3.3

 

Song Pricing................................................................................................. 41

 

3.4

 

Free Play ..................................................................................................... 42

 

4.0

 

Media Lockouts................................................................................................ 43

 

4.1

 

Explicit Lyrics ............................................................................................... 43

 

4.2

 

Genre Lockouts ............................................................................................ 44

 

4.3

 

Song Lockouts.............................................................................................. 45

 

4.4

 

Album Lockouts............................................................................................ 46

 

4.5

 

Artist Lockouts ............................................................................................. 47

 

5.0

 

Playback Management .................................................................................... 48

 

5.1

 

Queue Management ..................................................................................... 48

 

5.2

 

Playlist Management..................................................................................... 49

 

5.3

 

Autoplay ...................................................................................................... 50

 

5.4

 

Background Music ........................................................................................ 51

 

5.5

 

Auxiliary Audio ............................................................................................. 52 

 
 

 

 
 

 

6.0

 

Hardware Setup ...............................................................................................53

 

6.1

 

Touch Screen Setup ..................................................................................... 53

 

6.2

 

Money Meter................................................................................................ 54

 

6.3

 

Equalizer Setup ............................................................................................ 55

 

6.4

 

Volume Presets ............................................................................................ 56

 

6.5

 

IR Remote Setup.......................................................................................... 57

 

6.6

 

VCU Setup ................................................................................................... 58

 

6.7

 

Paging Microphone Setup.............................................................................. 59

 

6.8

 

Router Setup................................................................................................ 60

 

6.9

 

Audio Modes ................................................................................................ 61

 

7.0

 

Reports.............................................................................................................63

 

7.1

 

Cash & Usage Report.................................................................................... 63

 

7.2

 

Music Popularity Report ................................................................................ 64

 

7.3

 

Collections Report ........................................................................................ 65

 

7.4

 

Music Loader Report..................................................................................... 66

 

7.5

 

Genre Classification Report ........................................................................... 67

 

8.0

 

Diagnostics.......................................................................................................68

 

8.1

 

System Information ...................................................................................... 68

 

8.2

 

Hardware Information .................................................................................. 69

 

8.3

 

Event/Error Logs .......................................................................................... 70

 

8.4

 

Network Information .................................................................................... 71

 

8.5

 

Credit Device Tests....................................................................................... 72

 

8.6

 

Audio/Video Tests ........................................................................................ 73

 

8.7

 

Input/Output Tests....................................................................................... 74

 

8.8

 

Health Status ............................................................................................... 75

 

Section 4: Dial-Up Jukebox Management

...................................................................77

 

Introduction ...............................................................................................................77

 

Managing Your Dial-Up Jukebox ................................................................................78

 

Adding Albums Via Download and USB Thumb Drive ................................................78

 

Saving Music from the E-Mail to Your USB Thumb Drive ...........................................78

 

Loading Music on the Jukebox ...................................................................................78

 

Section 5: Out of Service Error Recovery

...................................................................79

 

Introduction ...............................................................................................................79

 

Out of Service .............................................................................................................80

 

 

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Introduction 

In order to bring the AMI Entertainment Network to each location, an Internet 
connection must be installed at each location.  The software will allow either 

Broadband or Dial-Up connections. 

  

Prior to jukebox installation, the operator will need to coordinate with the target 

establishment to select an optimum location for the line, and to place an order 

with the Internet provider that services that area. 
 

Note

:

 

If you are using a dial-up connection, you will need a modem kit for your 

jukebox.  Contact your local distributor for information on dial-up connectivity 

kits for Digital Jukeboxes. 
 

Section 1: Network 

Section 1 – Network 

 

2  

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Where to Install the Designated Line and Router 

 

With any Internet installation, additional equipment will have to be installed in the location.  For a cable or DSL 

installation there will be a cable or DSL modem.  For a satellite installation there will be a satellite receiver.  This 

equipment should be placed in a secure area at the site.  Preferably the modem/receiver would NOT be installed 

inside the jukebox. 

Internet Wiring 

The Internet line can be installed in any of the following: 

 

• an indoor telephone or utility closet (preferably on the same floor as the Jukebox) 

 

• closet or office where other sound equipment is located 

 

• behind the bar 

 

• next to a utility switch box in a back room 

DO NOT 

install the line: 

 

• behind the old jukebox or behind any wall-mounted jukebox 

 

• in a place where it is extremely difficult to route or replace a cable 

 

• in a high-traffic area where the Internet cable could be accidentally or maliciously disconnected 

Router 

In order to make the installation process as easy and smooth as possible for the Operator, a router is included 

with your jukebox.  Rowe’s full digital jukeboxes are shipped with a D-Link wireless router. 
In floor models, the router is mounted inside the cabinet behind a vent screen such that the indicator LED’s are 

visible from the rear of the jukebox.  The Nite

HAWK  router LED’s are not visible from the outside of the cabinet. 

The router can be relocated: 

 

• next to the designated line 

 

•  next to other sound equipment in a closet, office, or behind the bar (avoid area where liquids might be  

 

   spilled!) 

 

•  any location close to and between the Jukebox and the Internet connection 

DO NOT 

install the router: 

 

•  where customers have access to it 

 

•  in an area where electronic components could be damaged 

 

•  far from and/or with physical obstacles between it and the jukebox (on another floor, through doorways 

 

  with closed doors, etc.) 

Router/Modem Power 

Each AMI-powered jukebox is equipped with a special power outlet designed to supply 120VAC for the router and 

your modem.  The outlet is controlled by the jukebox core computer so that in the event the Internet connection 

is lost, it can automatically cycle the power off and back on in an effort to allow those devices to re-establish the 

Internet connection.  In addition, there is a push button switch provided so that you can perform a manual reset 

at any time.  This switch is called the “Router Reset” switch. 

 

This outlet should be used to supply the router and, if possible, the modem itself.  This provides the maximum 

flexibility and capability with respect to keeping your jukebox on-line at all times. 

 

If you decide to power the site’s cable/DSL modem via this outlet, you will need a Liberator or Y-Power cord to 

create an additional power outlet.  To make such a connection, disconnect the routers power supply from its 

factory position, plug the Liberator cord into the outlet and then connect the router and cable/DSL modem power 
cords into the 2 newly-created outlets. 

 

Section 1 – Network 

 

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3 

 

The Wireless Router 

 

Introduction

 

The D-Link Router supplied with your jukebox provides two major functions.  It is the connecting hub for the 

network in the location and it distributes the Internet from the modem to the jukebox and other devices.  The 

connections between the router and the jukebox and other broadband equipment will be the same for all types of 
Internet technology. 

 

The D-Link router also includes wireless capability.  A wireless configuration has been preset into the router 

before it was installed in the jukebox. The preset configuration will allow a Megatouch countertop game machine 

to find and connect to the Internet without any configuration changes to the D-Link router. 

 
 
 
 
 
 
 
 
 
 
 
 

Front of D-Link Router

 

 
1.  Power Light – A solid light indicates connection to the power supply. 

2.  Status Light – A blinking light indicates the router is ready 

3.  WAN Light – A solid light indicates connection on the WAN port (connection to the Internet).  This LED blinks 

during data transmission. 

4.  WLAN Light – A solid light indicates the wireless segment is ready. This LED blinks during wireless data 

transmission. 

5.  Local Network Lights (LAN ports 1-4) – A solid light indicates a connection to an Ethernet-enabled device (the 

jukebox).  The LED flickers when the corresponding port is sending or receiving data. 

 

 

 
 

 

 

 

 

 
 

 

Back of D-Link Router

 

 

1. Wireless 

Antenna 

2.  Local Network Ports (1-4) – LAN port sockets (CAT5 Ethernet RJ-45 Cable). Connect the jukebox to one of 

these ports. 

3.  WAN port – This is where you will connect the Ethernet cable from the cable or DSL modem. 

4.  Power Input – Connect one end of the included power adapter into the power port and the other end into a 

power outlet. 

5.  Hardware Reset – Used to restore the router to the D-Link factory default settings. 

(

Note

: Resetting the router will erase the preset AMI configuration.  At that point Megatouch countertop 

games will no longer connect automatically.) 

 

Section 1 – Network 

 

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Programming the Wireless Router 

Introduction 

The broadband installer should have left a document describing specific information required to connect to the 

Internet Service Provider (ISP).  This document may have included a User Name and Password and/or several IP 

addresses.  An IP address is a number used to identify an address on the Internet.  This information will be used 

to program the router. 
 

The software in the jukebox provides access to the router setup screens so a laptop or other computer is not 

required for setting up the router. 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Router Setup Screen

 

 

Description 

Be sure the broadband equipment and the router are powered up and the proper status LEDs on all equipment 

are lit.  Power up the jukebox and wait for the User Interface to appear.  Open the jukebox and press the 

SERVICE button on the Rowelink Controller to enter the Service Mode.  Touch the 

Hardware Setup 

button and 

then touch 

Router Setup

.  The screen should look like the figure above.  If you get a LOGIN screen, touch the 

text box next to User Name, type in “admin” and then touch the 

Log In

 button (leave the Password field blank).  

If you get a “Page Not Found” error screen, see section 5 of your service manual for troubleshooting suggestions. 

 

To change a value in the router, first touch the text box on the router setup view that is to be changed.  This sets 

the focus to that text box.  Touch keys on the keyboard displayed at the bottom of the screen to enter new data. 

 

Note 

For security purposes, several of the router configuration pages have been disabled including the Setup Wizard 

and the HELP page.  Full access to all router configuration pages is still available by using a laptop computer or 

other computer device.  If the router is configured using a different computer and the Administrator password or 

the default IP address of the router is changed, you will no longer be able to use the jukebox software to access 

and program the router. 
 

Section 1 – Network 

 

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5 

 

Procedure 

Generally, all router setup can be done from just one router setup screen.  Scroll down the initial router 

configuration screen and touch the “Manual Configure” button to display the Internet Connection page. 

 
 
 

Router Setup Screen

 

 
 

Chances are your configuration will be one of the three primary router setup configurations, Static IP, Dynamic 

IP, and PPPoE.  Your specific type of configuration will require different information, all of which your Internet 

installer should have left at the venue after installing the line. 

 

Touch the arrow to the right of the “My Internet Connection is:” text box to display a list of choices. Touch the 
type of configuration you need for your location. 

 

 

 

 

 
 

 

 

 

 

 
 

 

 

Note

: There are many different Internet providers and not all required set up information has been presented 

here.  Please refer to your provider’s installation documents to determine the proper router setup for your 

installation. 
 

 

Section 1 – Network 

 

6  

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Dynamic IP – 

(Most cable modem users)

 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Dynamic IP Address Router Setup Screen

 

 

Note

:

  

The jukebox screen will only show a small portion of the router setup screen.  To see the bottom portion 

of the screen, use the scroll bar on the right side of the screen. 

 
Comcast (formerly AT&T Broadband Internet) 
Look over your Internet paperwork for the “Adapter Address” or “MAC Address” and copy it down. If you do not 

find it, go back to the Main Menu on the jukebox and touch 

Diagnostics

 and then touch 

System Information

.

  

Look for the MAC Address and copy down the number.  The MAC Address will be six two-digit numbers where the 

digits can be 0-9 and A-F. 

 
After you have the address, go back to the Router Setup screen, choose Dynamic IP.  Then find “MAC Address”.  

Touch the first box for the first two-digit number.  Type in the first two digits then touch the next box to type in 

the next two digits.  When all six pairs of numbers for the MAC Address have been entered, touch the “Save 

Settings” button. 

 

 
Cox and Time Warner Roadrunner 
Look on your Time Warner paperwork or call them to find out what the “Domain Name” (Host Name) is.  After 

you have the Domain Name, go to the Router Setup screen and choose Dynamic IP then find “Host Name”.  

Touch the text box then type in the Domain Name from your paperwork.  Touch the “Save Settings” button. 

 

Time Warner Note

: A select few Time Warner register the MAC Address.  If this is so, do the following: Go back 

to the Jukebox Main Menu screen, choose 

Diagnostics

 then choose 

System Information

.  Look for the MAC 

Address and copy down the number.  The MAC Address will be six two-digit numbers where the digits can be 0-9 

and A-F.  After you have the MAC Address, go back to the Router Setup screen and find “MAC Address”.  Touch 

the first box for the first two-digit number.  Type in the first two digits and then touch the next box to type in the 

next two digits.  When all six pairs of numbers for the MAC Address have been entered, touch the “Save Settings” 
button. 

Section 1 – Network 

 

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7 

 

PPPoE 

 

 

 

 

 
 

 

 

 

 

 
 

 

 

 

 

 
 

 

 

 

 

 
 

 

 

 

 

 
 

 

 

 

 

PPPoE Router Setup Screen

 

 

Ameritech 

Bell South

 

Earthlink 

PacBell 
SBC 

Verizon East (formerly Bell Atlantic) 

 

Look on your Internet provider paperwork or call them to find out what the “User Name” and “Password” is.  

After you have the User Name and Password, go to the Router Setup screen and select the PPPoE from the drop 

down list.  Touch the box next to User Name and type in the User Name.  Touch the box next to Password and 
type in the password.  Touch the box next to Retype Password and type in the password again.  Touch the “Save 

Settings” button and you are ready to go! 

 

Section 1 – Network 

 

8  

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Static IP 

 

 

 

 

 
 

 

 

 

 

 
 

 

 

 

 

 
 

 

 

 

 

 
 

 

 

 

 

 
 

Static IP Router Setup Screen

 

 

Look on your Internet provider paperwork or call them to find out what the “IP Address” and “Subnet Mask” is.  

They may also require you to enter other numbers as shown on this configuration screen.  After you have this 

information, go to the Router Setup screen and select Static IP from the drop down list.  Touch the box next to IP 
Address and type in the IP Address.  Touch each box and enter the information as received from your broadband 

provider.  Touch the “Save Settings” button and you are ready to go! 

 

 

 
 

 

 

 

 

 
 

 

 

Note

: There are many different Internet providers and not all required set up information has been presented 

here.  Please refer to your provider’s installation documents to determine the proper router setup for your 

installation. 

 

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Introduction 

The following is a reference guide for the operator to navigate the User Interface 

(UI) on the jukebox. It is important that the operator feels comfortable with all 

of the UI features.  First, the operator needs to know how to answer questions 

about how to use the jukebox.  Second, the operator needs to know what a 

normal UI looks like in order to troubleshoot and understand when specific 

features are available or not. 

 

Section 2: Using the Jukebox 

Section 2 – Using the Jukebox 

 

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Operating the Jukebox 

 

Use this reference guide to navigate the jukebox. 
 

Attract Loop 

This moving image file may consist of advertisements, promotions, and graphic images; and appears when no 

one has touched the touch screen for a few minutes. Simply touch the screen to begin using the system. The 

attract loop will automatically disappear. 

 

Getting Started 

Touch any part of the screen to begin viewing music selections. 

 

Paying to Use the System 

The jukebox pricing appears on the screen.  Insert bills into the bill acceptor or coins into the coin slot to receive 

credits.  Total credits are based on money inserted.  Credits will appear in the lower left corner of the screen.  
Credits will not accumulate until the amount of money inserted reaches one of the pricing levels displayed in the 

Pricing list. 

 

 

Using the System 

 

AMI Entertainment Network Connection 

There will be periods of time where the jukebox cannot connect to the AMI Entertainment Network. This may be 

due to outages of the location’s Internet connection, maintenance outages of the AMI Entertainment servers or 

some other reason. Even though the jukebox is not connected to the AMI Entertainment Network, music can still 

be selected and played. 
 

If the connection to the AMI Entertainment Network is down for whatever reason, the User Interface will display 

a faded color ring around the “ami” logo in the upper-left side of the screen.  

 

Making a Selection 

The jukebox software supports multiple templates and skins.  A template is the actual layout of the images and 

control buttons on the User Interface (UI).  A skin is a variation in color and control shape for a specific template. 

 

From time to time a software update will contain a new template and/or skin.  The new template may provide 

new features, changed or enhanced features, and may add or remove some control buttons. 

 
 

 

 

Section 2 – Using the Jukebox 

 

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11 

 

Customers have five ways to find and select music to play on the User Interface.  The five options are available 
on the left side of the User Interface and each is described in detail below.  The first screen that appears after 

leaving the attract loop is the Top 40 Screen. 

 

 

 
 

The 

Top 40 Page

 displays the best-selling or 

most-frequently played music. 

 

The first screen displays the top 40 artists and 

songs  on  that  particular  jukebox.    From  this 
screen, customers can browse through the 

most popular music by Artist, Genre, or Song.  

To browse through the top 40 artists or top 40 

songs, use the arrow(s) at the bottom of that 

particular column.  The center column allows 

customers to select the categories of all of the 
top 40 music on that jukebox, all of the top 40 

music on the AMI music network, or search 

the top 40 music by a specific genre.  Touch a 

song  to  play  it,  or  touch  an  artist  to  display 

their Artist Page. 

 
 

 

 

 

 

 
The 

Artist Page

 displays all of the available 

albums and songs for a particular artist. 
From this screen, customers can choose to 

browse the artist’s available songs in order of 

popularity (from most to least popular), in 

alphabetical order, or by album.  The available 
albums are shown in the left column.  To view 

the available songs on each album, touch one 

of the albums and the album’s songs will be 

displayed to the right.  Use the arrows below 

the album list or below the song list to view 
more of the albums/songs (if applicable). 
The Artist Page also gives customers the 

option to play all of their credits on the songs 

that are currently displayed by touching the 

“Play All Credits” button.  This option can be 

selected while “All Songs by Popularity”, “All 
Songs by Alphabetical”, or any individual 

album is displayed on the screen. 

 

 

 

 
 

Section 2 – Using the Jukebox 

 

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The 

AMI Spotlight Page

 features albums 

hand-picked by the AMI music librarian.  Touch 

an album cover to see the songs, use the 

arrows to scroll left and right through the list. 

The 

Custom Mixes Page

 contains special 

music mixes of artists, albums, or songs.  Touch 

an album cover to see the songs, use the 

arrows to scroll left and right through the list. 

The 

1-Credit Plays Page

 allows 

customers to browse through all 

of the albums containing songs 
costing only one credit.  The 

albums are shown in alphabetical 

order by artist.  Touch a letter on 

the alphabet selector bar to jump 

to that part of the list, or use the 

arrows to the left and right to 
scroll through albums.  Touch an 

album to see the available songs.

 

The results of the search will be displayed by 

artist, album, and song.  Use the arrows at the 

bottom of each column to scroll through the 

results.  If an Artist from the list is selected, 

that artist’s page will display; if an album is 
selected, the album will be displayed along 

with the choice to view All Songs By This 

Artist; if a song is selected, the customer will 

be given the option to play the song.

 

The 

Search Page

 allows customers to search 

for specific Artists, Albums, or Songs.  With 

more than 650,000 songs to choose from, 
finding the music you want to listen to can 

take time.  In an effort to help customers 

quickly find the songs they want to hear, the 

Search Page allows a single search to look 

through all artists, albums, and songs at once. 

Touch “Search” to display a keyboard allowing 

 

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13 

 

 

Introduction 

The service mode consists of over 50 operator screens.  Pressing the “SERVICE” 

button on the Rowelink controller displays the Service Mode Main Menu Screen.  

Touch the screen to navigate between screens, choose programming options, 
and enter data.  All settings are preset at the factory.  Once you make a change 

and touch the 

Save

 button, your changes will be saved. 

 

 

 

Section 3: Operator Screens 

Section 3 – Operator Screens 

 

14  

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/

Æ

Explicit Lyrics

/

Æ

Genre Lockouts

/

Æ

Song Lockouts

/

Æ

Album Lockouts

/

Æ

Artist Lockouts

Genre Lockouts

/

Æ

Queue Management

/

Æ

Playlist Management

/

Æ

Autoplay

/

Æ

Background Music

/

Æ

Auxiliary Audio

Playback Management

Æ

System Setup

Æ

Cash Management

Æ

Media Lockouts

Æ

Playback Management

Æ

Hardware Setup

Æ

Reports

Æ

Diagnostics

Æ

Quick Schedules

Language
Help
Exit Service Mode
Shutdown Jukebox

Æ

Money Collection

- Current, Last, Cumulative
- Collect Money

Money Collection

Service Mode

Æ

Search For Artists

Æ

Allow Blocked Artists

Æ

Search For Albums

Æ

Allow Blocked Albums

Artist Lockouts

Song Lockouts

Album Lockouts

Æ

Search For Songs

Æ

Allow Blocked Songs

Allow All Genres

Æ

Block Genres/Select Genres

Block Genres on a Schedule

Æ

Add New Schedule

Enable/Disable Autoplay

/

Æ

Select Music From

Enable on a Schedule

/

Æ

Add New Schedule

Background Music
Disable Background Music
Enable on a Schedule

Æ

Add New Schedule

Æ

Select Music From

Enable/Disable Auxiliary Audio
Set Auxiliary Delay
Enable on a Schedule

Æ

Add New Schedule

Auxiliary Audio

/

Æ

Create New Playlist

/

Æ

Edit/Delete Playlists

Autoplay

Set Queue Options
Enable/Disable Auto Restore
Clear Play Queue

Playlist Management

Queue Management

Media Lockouts

/

Æ

Basic Setup

/

Æ

User Interface

/

Æ

Messages

/

Æ

Security

/

Æ

Enable/Ext. Features

/

Æ

 Advanced Admin.

System Setup

/

Æ

Collection Settings

/

Æ

Credit Management

/

Æ

Song Pricing

/

Æ

Free Play

Cash Management

Set Pricing
Enable Auto Restore Money
Set Music On Demand Credits
Enable/Set My Song First Price
Set Coin/Bill Values
Set Credit Card Values

Explicit Lyrics

Block/Allow Explicit Lyrics

Allow on a Schedule

Æ

Add New Schedule

Enable/Disable Free Play

/

Æ

Edit/Delete Schedule

/

Æ

Add New Schedule

Free Play

Song Pricing

Add/Clear Credits

Enable Auto Restore Credits
Enable Remote Credits
Enable/Set Credit Pool

Credit Management

Set Collection Options

Collection Settings

/

Æ

Load Software

/

Æ

Do Not Disturb

/

Æ

Automatic Reboot

/

Æ

Configure Server

Restore Factory Defaults

Advanced Administration

Enable/Extend Features

Enable/Extend Code

Set Jukebox Name
Set Time Zone 
Sync Time
Collection Settings Shortcut

Messages

User Interface
Select Template
Select Skin
Enable Show Song Suggestions
Enable On-Screen Languages
Set Default Screen Language

List of Messages

/

Æ

Add New Message

/

Æ

Edit/Delete Message

Basic Setup

Playlist Name

/

Æ

Search For Songs

Edit Playlist

Set Server URL
Set Agent Name
Broadband

   -Test Connection

Dial Up

   -Set Connection Time/Day
   -Get/Set Phone Number
   -Set Phone Number Prefix
   -Connect

Configure Server

Enable
Set Time 
Set Day 

Install
Refresh List

Do Not Disturb

Automatic Reboot

Enable
Set Time
Set Day

Load Software

Message Title
Start/End Dates

/

Æ

Add New Schedule

/

Æ

Edit/Delete Schedule

Edit Message

Service Screens Flowchart 
V3.0.X – U.S. Configuration 

 

 
 

 

Section 3 – Operator Screens 

 

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15 

 

 
 
 

Input Gain Settings (ss only)
Output Gain Settings (ss only)
Set Default Volumes
Enable/Disable Reset Volumes on powerup

Set Money Meter Divisor
Enable Money Meter for Credit Card

Monitor
-Purity, Convergence, Color

Audio Test Track
-Off, Single, Continuous

Audio Mode
-Set Input Select
-Set Output Muting
-Enable/Disable Auto Volume
Auxiliary Audio Mode
-Set Input Select
-Set Output Muting
-Enable/Disable Auto Volume
Standby Mode
-Input Muting
-Input Select
-Output Muting
-Output Routing
-Enable Disable Auto Volume Control

Quick Schedules

/

Æ

System Information

/

Æ

Hardware Information

/

Æ

Event/Error Logs

/

Æ

Network Information

/

Æ

Credit Device Tests

/

Æ

Audio/Video Tests

/

Æ

Input/Output Tests

/

Æ

Health Status

Diagnostics

- Genre Play Count and Percentage

Æ

 Shortcut to Message Screen

Æ

 Shortcut to Explicit Lyrics Screen

Æ

 Shortcut to Genre Lockouts Screen

Æ

 Shortcut to Free Play Screen

Æ

 Shortcut to Autoplay Screen

Æ

 Shortcut to Background Music Screen

Æ

 Shortcut to Auxiliary Audio Screen

- Album/Song Loader Report

Music Loader Report

Genre Classification Report

Input/Output Tests

Health Status

- Voltages
- Temperatures
- Cooling Fan RPM

- Rowe Controller
- Output Tests
- VCU
- IR Remote

Audio/Video Tests

(ss) indicates Studio Sound

and Rock-Ola

/

Æ

Cash & Usage Report

/

Æ

Music Popularity Report

/

Æ

Collections Report

/

Æ

Music Loader Report

/

Æ

Genre Classification Report

/

Æ

Touch Screen Setup

/

Æ

Money Meter

/

Æ

Equalizer Setup (ss)

/

Æ

Volume Presets (ss)

/

Æ

IR Remote Setup

/

Æ

VCU Setup (ss)

/

Æ

Paging Mic Setup (ss)

/

Æ

Router Setup

/

Æ

Audio Modes (ss)

Reports

Hardware Setup

List of all recorded collections
- Date/Time
- Bills/Coins/Credit/ Selector Share Info

Cash & Usage Report

Collections Report

- Album/Song Popularity Report

Music Popularity Report

Summary of activity for
Cash, Credits, Plays, and Features

Router Setup Wizard

Router Setup

Audio Modes

Set Routing
Set Channel Volume

Paging Mic Setup

IR Remote Setup

VCU Setup

Volume Links

Enable Volume Control 
Channels
Enable Feature Control

Enable/Disable Add Credits
Enable/Disable Autoplay Override
Enable/Disable Pause
-Set Pause Time
Enable/Disable Reject
Enable/Disable Reject All

Set Equalizers/Channel

Touch Screen Setup

Money Meter

Equalizer Setup

Volume Presets

Screen Refresh Rate
Calibrate Touch Screen

Credit Device Tests

- Coins
- Bills
- Credit Cards

Jukebox Name

Memory Usage
Hard Drive ID
Hard Drive Free Space
Software Version
OS Version
MAC Address

Track Catalog Version
Group Name
Local Date
Local Time
Server URL
Agent Name

Configuration
Rowelink Controller Summary
- Rowelink devices detected,
    and firmware version

Event/Error Logs

Network Information

LAN (Gateway)
-Ping Test/Trace Route

WAN (Server)
-Ping Test/Trace Route

IP Configuration

Event Log
Error Log

Hardware Information

System Information

/

Æ

Messages

/

Æ

Explicit Lyrics

/

Æ

Genre Lockouts

/

Æ

Free Play

/

Æ

Autoplay

/

Æ

Background Music

/

Æ

Auxiliary Audio

Section 3 – Operator Screens 

 

16  

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1.0

 

Service Mode – Main Screen 

 

This is the 

Service Mode – Main Menu

 screen.  

There are 6 general categories of service mode 
functions, and a shortcut to all the schedules that 
can be set up in other service mode screens.  
Touch any of the 6 general category buttons and a 
list of options will appear in the options box.  Once 
you select a general category, that category button 
highlights and displays the available options in the 
options box.  Touch any option in the options box 
to go to that screen. 
 
 
 
 
 
 
 
 
 
 
 
Touch 

Language

 to display and choose one of the available language translations for the Service Mode screens. 

Touch 

Help

 to display help text for the screen.  Help Screens are available throughout the Service Mode Screens. 

Touch 

Money Collection

 to go directly to the Money Collection screen. 

Touch 

Exit Service Mode

 to return to the User Mode. 

Touch 

Shutdown Jukebox

 to shutdown the software, the computer operating system, and the core computer. 

A pop-up confirmation box is displayed when 

Shutdown Jukebox

 is selected in order to avoid inadvertent exits. 

 

Section 3 – Operator Screens 

 

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17 

 

1.1

 

System Setup 

 

Touch 

System Setup

 to access screens that allow 

you to configure basic jukebox settings. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Basic Setup

 – Provides the ability to enter a Jukebox Name, change the Time Zone, and set the Auto Restore time. 

User Interface

 – Presents several User Interface templates and color choices, and enables/disables song suggestions. 

Messages

 – Allows programming and scheduling of marquee messages. 

Security 

– Sets security passwords and enables/disables security access for the jukebox.  

Note

:  This feature is currently 

disabled.  It will be enabled in a future software update. 

Enable/Extend Features

 – Provides a method to add, remove, or extend special features. 

Advanced Administration

 – Provides access to music and software loading, Do Not Disturb settings, Automatic Reboot 

settings, server configuration, and the ability to restore factory defaults for all jukebox settings. 

 

Section 3 – Operator Screens 

 

18  

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1.2

 

Cash Management 

 

Touch 

Cash Management

 to access screens that 

allow you to change collection settings, credit 
setup, song pricing, and free play settings. 
 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Collection Settings

 – Allows you to set up operator and location split percentages, and to set collection options. 

Credit Management

 – Allows you to manually add/delete credits, enable Remote Credits, and enable and set a daily Credit 

Pool. 

Song Pricing

 – Provides the ability to configure coin, bill, and credit card values, set special song pricing, and set the price of 

credit. 

Free Play

 – Turns Free Play Mode on/off and sets the Free Play Schedule. 

 
 

Section 3 – Operator Screens 

 

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19 

 

1.3

 

Media Lockouts 

 

Touch 

Media Lockouts

 to access screens that 

allow you to lockout explicit lyrics, genres, songs, 
albums, and artists. 
 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Explicit Lyrics 

– Locks out songs with explicit lyrics either overall or allow them by schedule. 

Genre Lockouts

 – Locks out music genres either overall or allow them by schedule. 

Song Lockouts

 –Locks out of specific songs. 

Album Lockouts

 – Locks out specific albums. 

Artist Lockouts

 – Locks out specific artists. 

 

Section 3 – Operator Screens 

 

20  

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1.4

 

Playback Management 

 

Touch 

Playback Management

 to access screens 

that allow you to configure play queue settings, 
create playlists and enable/disable Background 
Music, Autoplay, and Auxiliary Audio modes. 
 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Queue Management

 – Sets the play delay, play limit, consecutive artist limit, and automatically restore or clear the play 

queue. 

Playlist Management

 – Allows you to create song Playlists. 

Autoplay

– Allows you to turn Autoplay mode on/off, set up a custom Autoplay schedule, and choose the genres or Playlists 

available for Autoplay. 

Background Music 

– Disables or enables Background Music play on a specific schedule. 

Auxiliary Audio

– Allows you to enable/disable Auxiliary Music, or to control when auxiliary music is allowed. 

 

 

Section 3 – Operator Screens 

 

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21 

 

1.5

 

Hardware Setup 

 

Touch 

Hardware Setup

 to access screens that 

allow you to set up various internal hardware (e.g. 
touch screen, remote controls, router) as well as 
Studio Sound and Rock-Ola preamplifier 
components. 
 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Touch Screen Setup

 – Sets the screen refresh rate, and allows you to calibrate the touch screen. 

Money Meter

 – Sets the Money Meter divisor, and sets whether credit card revenue is added to the meter. 

Equalizer Setup 

(Studio Sound, Rock-Ola) – Sets the 5-band equalizer for all four speaker channels. 

Volume Presets 

(Studio Sound, Rock-Ola) – Sets normal play, Autoplay/Background Music, and Auxiliary Audio volume 

levels, and provides the option to reset the volume levels on powerup. 

IR Remote Setup

 – Enables/disables IR remote control functions. 

VCU Setup 

(optional wired remote control for Studio Sound, Rock-Ola) – Configures VCU settings, amplifier channel links, 

and remote control functions. 

Paging Mic Setup 

(Studio Sound, Rock-Ola) – Provides microphone volume and routing options. 

Router Setup

 –Accesses the router configuration screens. 

Audio Modes 

(Studio Sound, Rock-Ola) – Allows selective routing and muting of input and output sources based on the state 

of the jukebox. 

 

 

Section 3 – Operator Screens 

 

22  

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1.6

 

Reports 

 

Touch 

Reports 

to view screens that display 

various reports (e.g. cash, music, collections). 
 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Cash & Usage Report

 – Displays a summary of coins, bills, credits, and play information for selected time periods. 

Music Popularity Report

 – Allows you to view both album and song popularity information. 

Collections Report

 – Displays collection summary information for selected time periods. 

Music Loader Report

 – Allows you to view detailed information about music recently added to the jukebox. 

Genre Classification Report –

 Displays the categories (genres) of music played on the jukebox.

 

 

Section 3 – Operator Screens 

 

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23 

 

1.7

 

Diagnostics 

 

Touch 

Diagnostics 

to access screens providing 

information about internal devices and the status of 
the jukebox. 
 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
System Information

 – Shows jukebox hard drive, software, and server setup information. 

Hardware Information

 – Displays the status and version of various hardware components. 

Event/Error Logs

 – Allows you to view a software activity Event Log, and view/clear the hardware Error Log. 

Network Information

 – Displays IP configuration data, and provides network connection tests. 

Credit Device Tests

 – Provides a screen for testing bill, coin, and credit card devices. 

Audio/Video Tests

 – Provides tools for testing and adjusting audio and video devices. 

Input/Output Tests

 – Provides a screen for testing input and output circuits and the IR remote control. 

Health Status

 – Displays the health status of power supplies along with CPU and cabinet temperatures. 

 

Section 3 – Operator Screens 

 

24  

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1.8

 

Quick Schedules 

 

Touch 

Quick Schedules 

for a shortcut to 

schedules that appear in other areas of the Service 
Mode. 
 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Messages

 – Displays the schedule for programming marquee messages. 

Explicit Lyrics 

– Allows you to completely block songs with explicit lyrics or allow them only at certain times. 

Genre Lockouts

 – Allows you to completely block certain music genres or allow them only at certain times. 

Free Play

 – Displays the schedule for programming Free Play. 

Autoplay

 – Displays the schedule for programming Autoplay. 

Background Music

 – Enables/disables and allows the scheduling for Background Music. 

Auxiliary Audio

 – Enables/disables and allows the scheduling for Auxiliary Audio. 

 

Section 3 – Operator Screens 

 

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25 

 

1.9

 

Money Collection 

 

The 

Money Collection 

screen shows the amount 

of money from the current collection period, the 
last collection period, and the cumulative total 

for 

this hard drive

.   The “Cumulative Total” column 

can be disabled so it will not be displayed (see 

Cash Management –> Collection Settings

 to 

enable/disable this option). 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Collections work in the following manner: 

1.

 

The AMI Entertainment share is automatically deducted. 

2.

 

Any Off-the-Top amount is deducted after the AMI share is taken, or off the gross deposits (see Cash 
Management –> Collection Settings screen to configure this setting). 

3.

 

The Operator Share and Location Share are calculated on the remaining Net Collections. 

Note

: the “Off the Top” phrase can be changed to any phrase you would like to use.  See the Cash Management –> 

Collection Settings screen to change the words that are displayed on this screen. 
 
The AMI Entertainment share cannot be set locally.  It is sent to the jukebox from the AMI servers.  However, Off-the-Top and 
Operator Share amounts may be programmed by the Operator.  See the Cash Management –> Collection Settings screen for 
information on how to change these settings. 
 
Touch 

Collect Money

 to perform a collection.  The numbers in the 

Current Period

 column are copied to the 

Last Period

 

column and added to the 

Cumulative Total

.  The Current Period column is then cleared. 

 
 
 
To return to the Service Mode – Main Menu, touch the 

Back

 button. 

 

Section 3 – Operator Screens 

 

26  

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2.0

 

System Setup 

2.1

 

Basic Setup 

 

The jukebox name can be changed using the Basic 
Setup screen.  This will allow you to quickly locate 
and manage your jukebox on the AMI Web site. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Touch the text box under 

Jukebox Name

 to display a keyboard.  Use the keyboard to change the jukebox name.  Touch 

Update

 on the keyboard to set the new name into the text box, or 

Cancel

 to close the keyboard without changing the name. 

 
Touch the arrow button to the right of the 

Time Zone

 text box for a drop-down menu.  Use the scroll bar to scroll through 

the list, and touch your time zone to select it.  Touch 

Sync Time

 to synchronize the system’s time with the server. 

 
To set the 

Auto Restore

 time, touch the text box to pop up a keypad used to set the time in hours.  If the jukebox is off for 

less than the entered time, it will continue to play the songs that were left in the queue when the jukebox was turned off.  
Select a number between 1 and 10 by touching it.  After entering the time, touch 

Update

 on the keypad. 

 
In  older  versions  of  software,  collection  settings  were  also  found  on  this  screen.    They  have  now  been  moved  to  Cash 
Management –> Collection Settings; however, for ease of use, there is a 

Collection Settings

 button to take you directly to 

the new location.  For detailed Collection Settings information, see Cash Management –> Collection Settings. 
 
 
 
Touch the 

Save

 button to save your changes and return to the Service Mode – Main Menu Screen. 

Touch the 

Cancel

 button to undo your changes and exit the screen. 

 

 

Section 3 – Operator Screens 

 

21822706  

27 

 

2.2

 

User Interface 

 

The 

User Interface

 screen is used to change the 

look and functionality of the User Interface, i.e. the 
screens that customers use to select and play music 
(also referred to as the Selection Screen). 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The settings under 

Look And Feel

 change the appearance of the User Interface.  The 

Template

 changes the layout, while 

the S

kin

 changes the color scheme.  Touch the arrow button to the right of the Template and Skin text boxes to display a 

drop-down menu containing choices for each.  Touch an option to select it. 
 
 
Touch the box in front of the each of the 

UI Options

 to turn the option on or off.  (

“On” is represented by a check mark in 

the box.

). 

•

 

Show Song Suggestions

 – This option enables/disables the display of suggested songs for customers on the User 

Interface. 

•

 

On-Screen Languages Enabled

 – This option allows customers to change the language of the text on the User 

Interface.  With this option enabled, customers can change the language by touching the 

Help

 button on the User 

Interface, and then touching the flag representing the desired language. 

 
 

The 

Default Screen Language

 sets the default language of the User Interface.  Touch the arrow button to the right of the 

option to display a drop-down menu of languages.  Touch a language to select it. 
 
 
 
Touch the 

Save

 button to save your changes and return to the Service Mode – Main Menu Screen. 

Touch the 

Cancel

 button to undo your changes and exit the screen. 

 

 

Section 3 – Operator Screens 

 

28  

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2.3

 

Messages 

 

The 

Message

 screen allows you to write a scrolling 

message which will periodically run across the top 
of the User Interface (Selection Screen). 
 
 
 
 
 
 
 
 
 
 
 
To add a message, touch 

Add New Message

 at 

the bottom of the screen. 
 
 
 
 
 
Touch the text box next to 
“Message” and use the keyboard 
that pops up to type your message.  
When finished, touch 

Update

 on the 

keyboard.  To cancel and exit the 
keyboard without saving, touch 

Cancel

. 

 
 
 
 
 
 
To select the start and end dates for your message, touch the fields next to 

Start Date

 and 

End 

Date

.  Select your dates by touching that day on the calendar pop-up box that appears. 

 
 
 
To schedule when the message will scroll on the screen, touch 

Add New 

Schedule

 at the bottom of the Edit Message screen.  You can create multiple 

schedules, if desired, allowing you to set up individual settings for different 
days of the week, and/or multiple start/stop times per day.  Touch the circle 
either next to 

All Day

 (to have the message scroll all day), or 

Timespan

 (to 

select a start and end time).  If you select Timespan, touch the box next to 

Start

 and use the 

+

 and 

–

 symbols above the time to change the time as 

desired.  Then touch the circle next to 

AM

 or 

PM

, and then touch 

Update

.  

After setting the start time, touch the box next to 

End

 and follow the same 

steps to set the end time.  Select which days you want the message to 
appear by touching the box next to the corresponding day.  This will place a 
check in the box.  To remove the check and disable the day, touch the check 
again.  When finished, touch 

Update

. 

 
To add new schedules for the message, touch 

Add New Schedule

 and complete the same steps above.  If you are finished 

scheduling the message, touch 

Save

 to return to the Messages screen.  From the Messages screen, you can edit (

Edit

) or 

delete (

Del

) existing messages, and add new messages (

Add New Message

). 

 
 
 
Touch 

Save

 to exit the Messages screen and return to the Service Mode – Main Menu Screen, or 

Cancel

 to delete all of your 

changes and exit the screen.

 

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2.4

 

Security 

 

The security feature is not yet implemented. 

 

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2.5

 

Enable/Extend Features 

 

The 

Enable/Extend Features

 screen is used to 

enter specific codes provided by AMI Entertainment 
to change, enable, and extend special features 
available for the jukebox. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
This screen’s primary uses are to enter hard drive trigger codes that allow new hard drives to connect to AMI Entertainment’s 
servers, and to enter feature codes that extend the time a jukebox can be operated without connection to the servers.  This 
screen will also indicate how many days the jukebox has left before it will go out of service for failure to connect to the 
servers.  Contact an AMI Entertainment Customer Service representative for appropriate feature codes. 
 

Note

:

 

A feature code is only valid on the day it is generated.  When a code is accepted, a text message will appear indicating 

you’ve entered a valid code.  If it’s not accepted, it will indicate that you’ve entered an invalid code. 
 
 
 
To return to the Service Mode – Main Menu, touch the 

Back 

button

. 

 

 

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2.6

 

Advanced Administration 

 

Advanced Administration

 is a sub-menu page 

with access and software loading functions, as well 
as server configuration and software update 
settings.  Touch any one of the five choices to go 
to that Service Mode Screen. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Load Software

  –  Allows  an  operator  to  load  software  updates  using a portable USB device or a CD-ROM drive (if your 

jukebox has a CD-ROM drive). 

 
Do Not Disturb

 – Sets specific times when the jukebox will NOT be interrupted by software updates. 

 

Automatic Reboot –

 Sets a specific time when the jukebox will automatically reboot. 

 
Configure Server

 – Provides the ability to configure the jukebox to connect to a music server.   It also allows you to test the 

connection to the server.  If your jukebox is equipped with a modem and configured for a dial-up connection, this screen will 
also allow you to enter dial-up settings and select a local dial-up phone number. 
 
Touch 

Restore Factory

 

Defaults

 to revert all jukebox settings to their factory default state. 

 
To return to the Service Mode – Main Menu, touch the 

Back

 button. 

 

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2.6.3 Load Software 

 

The 

Load Software 

screen provides access to load 

a new version of software from a USB thumb drive 
or a CD-ROM (if your jukebox has a CD-ROM drive). 
 
 
For USB thumb drive installation:  First, connect 
your thumb drive to one of the USB ports on the 
core computer, or to the USB adapter cable (if 
provided).  Then enter the Service Mode and touch 

System Setup 

–>

 Advanced Administration 

–>

 

Load Software

. 

 
For CD-ROM installation:  First, load the CD into the 
CD-ROM drive.  Then enter the Service Mode and 
touch 

System Setup 

–>

 Advanced 

Administration 

–>

 Load Software

. 

 
If no drives are detected, the screen at the right 
will appear.  Touch 

Refresh List

 to update the list. 

 
 
 
When the jukebox detects external drives, a list of 
those drives will be displayed along with a list of 
possible software update files contained on those 
drives (see the screen to the right). 
 

Note

: The jukebox will display all filenames that end 

in .cab, .zip, and .rar.  This does not imply that all 
files listed are actual software updates.  Ensure the 
file you are trying to install is an actual software 
update file. 
 
To launch the software installer, simply touch the 

Install

 button next to the desired software update 

file. 
 
To prevent possible damage to the core computer 
and/or the USB device, touch the Eject button for 
each device before removing it from the core 
computer. 
 
 
 
To return to the Advanced Administration page, touch the 

Back

 button. 

Touch the 

Back

 button on the Advanced Administration page to return to the Service Mode – Main Menu. 

 

 

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2.6.4  Do Not Disturb 

 

The 

Do Not Disturb 

screen is designed to 

minimize interruptions to the jukebox during 
normally busy times. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The jukebox is subject to periodic software updates.  Although these updates are very infrequent (maybe once every two or 
three months), when they do occur, the Selection Screen is temporarily unavailable to the customer.  To minimize this kind of 
interruption, specific times can be set aside where the jukebox will not initiate these actions. 
 
The schedule can be customized to block up to 14 hours per day.  The jukebox will then be allowed to perform its required 
processes during the remaining 10 hours. 
 
Up to two separate blocks of Do Not Disturb time can be enabled per day.  To enable either the Lunch or the Night Schedule, 
touch the boxes next to 

Lunch Schedule

 or 

Night Schedule

 to put a check in the box. 

 
Touch the text boxes next to 

Start

 and 

End

 to bring up a pop-up box where you can make 

changes using the 

+

 and 

–

 symbols above and below the time.  Select either 

AM

 or 

PM

 by 

touching the circle next to the one you want.  After making changes to the time, touch 

Update

 to 

enable your changes, or 

Cancel

 if you wish to undo your changes. 

 
Next, touch the boxes to put a check next to the days of the week you want to apply these 
settings to.  If there are any days you do not want included, make sure the box next to the day is 
unchecked. 
 
 
 
Touch the 

Save

 button to save your changes and return to the Advanced Administration page. 

Touch the 

Cancel

 button to undo your changes and exit the screen. 

 

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2.6.5 Automatic Reboot 

 

The 

Automatic Reboot

 option allows an operator 

to configure a specific time when the jukebox will 
automatically reboot. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The option allows you to select a once daily reboot at a specific time, or a once weekly reboot on a specific day at a specific 
time.  If the jukebox is powered down on a nightly basis, there is no need to schedule an automatic reboot.  However, if the 
jukebox is powered on all of the time, a once-a-week reboot is recommended. 
 
To enable the automatic reboot, ensure that the check box next to “Automatically Reboot At ___” is checked.  If the check 
box is unchecked, the option will be disabled and the jukebox will not automatically reboot. 
 
Touch the time text box and use the 

+

 and 

–

 symbols above the time to set the time of day for the 

reboot to occur.  Then touch the circle next to 

AM

 or 

PM

, and touch 

Update

 to save your changes. 

 
Select the days you want your settings to apply to by touching the box next to the corresponding day.  
Selected days will have a check in the box next to the day.  To remove the check, touch the check 
again.  When finished, touch 

Update

. 

 
 
 
Touch the 

Save

 button to save your changes and return to the Advanced Administration page. 

Touch the 

Cancel

 button to undo your changes and exit the screen. 

 
 

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2.6.6  Configure Server – Broadband 

 

The 

Configure Server – Broadband

 screen 

provides settings for server connection parameters 
on broadband-connected jukeboxes. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
If the jukebox has a modem installed, a choice of either Broadband or Dial-Up 

Server Connection

 type is displayed.  If a 

modem is not installed, the Dial-Up button will not be displayed.  See the next page for a description of dial-up configuration 
options. 
 
Enter server settings by touching the text box for 

Server URL

 and 

Agent Name

 separately. A keyboard pops up to enter the 

proper data for each field as it is selected.  Touch 

Update

 on the keyboard to set the new text into the text box, or 

Cancel

 to 

close the keyboard without changing a nything. 
 
Next, touch the 

Test Connection

 button to perform a quick test confirming the jukebox can connect to AMI’s server 

(“

Server Found

”), and authenticate a connection with AMI’s server (“

Connected

”).  If the connection is successful, you will 

see “

Yes”

 next to “Server Found” and “Connected”.  If the connection fails, you will see “

No

”.  If the connection fails, check 

the settings on the Network Information screen (Diagnostics –> Network Information).  This screen will allow you to check 
the IP Configuration and run LAN and WAN tests. 
 
 
 
Touch the 

Save

 button to save your changes. 

Touch the 

Cancel

 button to undo your changes and exit the screen. 

 

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2.6.7  Configure Server – Dial-Up 

 

The 

Configure Server – Dial-up

 screen provides 

settings for server connection parameters for dial-
up connected jukeboxes. 
 
 
 
Remember that a dial-up jukebox is not “always 
online” like a broadband-connected jukebox is.  
Therefore it must sometimes share a telephone line 
with the location.  A schedule is provided to help 
eliminate conflicts between jukebox and location 
use of the same phone line. 
 
If the jukebox has a modem installed, this screen 
will display both “Broadband” and “Dial-up” choices 
for 

Connection Method

.    If  a  modem  is  not 

installed, the Dial-up button will not be displayed.  
See the previous page for a description of 
broadband configuration options.  For dial-up 
connections, touch the circle next to 

Dial-up

. 

 
Enter server settings by touching the text box for 

Server URL

 and 

Agent Name

 separately. A keyboard pops up to enter the 

proper data for each field as it is selected.  Touch 

Update

 on the keyboard to accept the new text, or 

Cancel

 to close the 

keyboard without changing anything. 
 

To configure your Dial-Up Settings: 

1.

 

If the hard drive you are installing in this jukebox has never been connected to the AMI servers, ensure you have 
entered a valid Trigger Code before attempting to connect to the AMI servers using Dial-Up. 

2.

 

If the Phone Number text box under Dialup Settings displays the message “Press Connect to retrieve phone list” 
continue with step 3, otherwise skip to step 4. 

3.

 

Touch the 

Connect

 button to retrieve the phone list (this could take 2-5 minutes).  The jukebox will dial out, 

connect to the AMI servers, authenticate, download the most current phone list, and then hang up. 

4.

 

Touch the white space to the right of “Phone Number” and enter the necessary information to locate a local number 
(area code, city, state), and then select a local number.  If a local number is not available on the list, call AMI 
Entertainment Customer Service for assistance. 

5.

 

Check the days and times the jukebox is scheduled to connect to the server in the Connection Window.  If these 
connection times need to be changed, touch 

Edit

 at the end of the Connection Window field to set new days and 

times when the jukebox will attempt a call into the server. 

a.

 

Touch the box next to 

Start

 and use the 

+

 and 

–

 symbols above the time to change the time as desired.  

Then touch the circle next to 

AM

 or 

PM

 to select one. 

b.

 

After setting the start time, touch the box next to 

End

 and complete the same steps to set the end time. 

c.

 

Select each day that you would like the jukebox to connect to the server by touching the box next to the 
corresponding day.  This will put a check in the box next to the day. If no days are checked, the jukebox 
will eventually go Out Of Service for failure to contact the server.  Be sure at least one day is checked.  To 
remove the check and disable the day, touch the check again.  When finished, touch 

Update

. 

6.

 

Touch the 

Prefix

 text box for a pop-up keypad with characters that may be used to enter any local telephone access 

codes or to disable call waiting signals. 

7.

 

The 

Number to dial

 box will display the actual number that will be dialed.  This number can be modified by using 

the 

Include 1

 and 

Omit Area Code

 check boxes. 

8.

 

Touch the

 Connect

 button to have the jukebox dial-up and connect to the server to test your connection. 

 
 
 
Touch the 

Save

 button to save your changes. 

Touch the 

Cancel

 button to undo your changes and exit the screen. 

 

 

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3.0

 

Cash Management 

3.1

 

Collection Settings 

 

The 

Collection Settings

 screen allows the 

operator to configure the display of the Money 
Collection screen to suit individual situations.

 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

To set the 

Operator Percent

 of the cash box collection, touch the text box for a pop-up numeric keypad.  Touch 

Clear

 to 

clear the current value, then enter a new value and touch 

Update

.  The Operator gets this share on the Money Collection 

screen, and the Location receives the remaining share, after all other charges. (

See the previous Money Collection page for a 

description of how the money collection event is handled, and how these settings affect that collection.)

 

 
 
The

 Off-the-Top

 amount can be set to either a fixed amount over a specific time period, or as a percentage of the collection. 

•

 

To set a fixed amount, touch the circle next to

 $____ per______

.  Touch the text box next to the 

$

 field and a 

keypad will pop up.  Touch the 

Clear

 button to clear the current value, enter the new value, and then touch 

Update

.  Touch the arrow after “per” for a drop-down menu allowing you to select from the options of 

Day

, 

Week

, 

or 

Year

. 

•

 

To set a percentage, touch the circle next to ______ 

%

.  Touch the text box next to the % field and a keypad will 

pop up.  Touch the 

Clear

 button to delete the current value, then enter the new value and touch 

Update

.  This will 

be the percentage used for each collection. 

 

The phrase “Off The Top” can also be changed.  Touch the text box for a pop-up keyboard.  Use the 

Clear

 button to clear the 

current text.  Change the text using the keyboard and touch 

Update

 to save it. 

 
Checking the 

Hide Cumulative Totals Column

 option will cause this column to be hidden on the Money Collection screen. 

 

Combine Off the Top with AMI Allowance

 – When enabled, amounts deducted for AMI Allowance and Off the Top are 

combined into one amount and displayed as an “Off the Top” amount. 
 

Hide Selector Values

 – When enabled, the collection screen will not show or include revenue for jukebox music selections 

made from Remote Selectors (countertop game machines). 
 

Apply Off The Top To Gross –

 When enabled, the “Off-The-Top” percentage is calculated based on gross cashbox (Total 

Deposits).  When disabled, the “Off-The-Top” percentage will be calculated from the net cashbox (gross less AMI allowance). 
 
For a detailed view of how these settings affect the display of the Money Collection screen, see the next page. 
 
 
 
Touch the 

Save

 button to save your changes. 

Touch the 

Cancel

 button to undo your changes and exit the screen. 

 

 

 

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3.1.1  Using the Collection Settings Options 

 

The following images show how the Money Collection screen display changes based on setting the options as shown to the 
left and below the screens. 

 

Combine Off the Top 
with AMI Allowance 

Disabled 

Hide Selector Values 

Enabled 

Programmable Off the 
Top phrase 

Default 

Off the Top percent 

10 

Operator percent 

50 

 

 

 

 

Off The Top from Gross Disabled 

Off The Top from Gross Enabled 

 

Combine Off the Top 
with AMI Allowance 

Enabled 

Hide Selector Values 

Disabled 

Programmable Off the 
Top phrase 

Default 

Off the Top percent 

10 

Operator percent 

50 

 

 

 

 

Off The Top from Gross Disabled 

Off The Top from Gross Enabled 

 

Combine Off the Top 
with AMI Allowance 

Enabled 

Hide Selector Values 

Enabled 

Programmable Off the 
Top phrase 

Default 

Off the Top percent 

10 

Operator percent 

50 

 

 

 

 

Off The Top from Gross Disabled 

Off The Top from Gross Enabled 

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Combine Off the Top 
with AMI Allowance 

Enabled 

Hide Selector Values 

Disabled 

Programmable Off the 
Top phrase 

Replaced 
with “Music 
Fees” 

Off the Top percent 

10 

Operator percent 

50 

 

 

 

 

Off The Top from Gross Disabled 

Off The Top from Gross Enabled 

 

Combine Off the Top 
with AMI Allowance 

Disabled 

Hide Selector Values 

Disabled 

Programmable Off the 
Top phrase 

Default 

Off the Top amount 

$10 per 
Week 

Operator percent 

50 

 

Note

: When the Off the Top amount is 

used, the calculated amount is always 
deducted from the Gross total.  
Additionally, the number of days in the 
collection period is shown as “Collect 
Days”. 
 
In this example $10 per Week is 
prorated over an 11 day period as 
follows: 
 
$10 per Week / 7 days = $1.428 per 
day 
 
$1.428 per day x 11 days = $15.71 

 

 

Off The Top amount always from Gross 

 

 
 
 
 

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3.2

 

Credit Management 

 

The 

Credit Management

 screen provides access 

to add or clear credits, enable/disable the auto-
restoration of credits, enable/disable remote 
credits, and enable/set the credit pool. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The credits value can be changed by touching the text box under 

Credits

.  A numeric keypad will pop 

up.  Touch 

Clear

 to clear the current value, and then use the keypad to set the value from 0 to 999.  

To save your changes, touch 

Update

 on the keypad. 

 
 

Auto Restore Credits

 is enabled by default and shows a check mark in the box.  This will allow the 

jukebox to retain any remaining credits  when  it  is  turned  off.    Touch the box to remove the check 
mark and turn this option “off”. 
 
 

Remote Credits

 gives the location access to free credits that are accessible via the VCU and/or the 

IR Remote Control.  Touch the check box next to 

Enable Remote Credits

 to allow this feature. 

Note

:

 

The IR Remote Setup screen (Hardware Setup –> IR Remote Setup) and the VCU 

Setup Screen (Hardware Setup –> VCU Setup –> VCU tabs 1-4) both contain a check box 
to 

Add Credits

.  If those are not also checked, credits cannot be added from the IR 

Remote and/or VCU even if the 

Enable Remote Credits

 box is checked on this page. 

There are two modes for Remote Credits, unlimited and Credit Pool.  In unlimited mode, there are 
no limits on the number of free credits that can be granted.  In the Credit Pool mode, free credits 
are limited to a specified number of credits which can be granted at three different times during the 
day.  Each day credit pool amounts are refreshed and unused credit pool credits are not carried over to the next time period. 

•

 

To set unlimited free credits, ensure there is a check mark in the check box next to 

Enable Remote Credits

 and 

the check box under 

Enable Credit Pool

 is unchecked.  Touch either check box to turn the check marks on and off.  

•

 

To use the Credit Pool, ensure there is a check mark in both the 

Enable Remote Credits

 check box and the 

Enable Credit Pool

 check box.

 

 Touch the text box after “Grant” for the pop-up numeric keypad that allows you to 

set the credit pool value for each of the three free credit periods.  To disable one or two of the free credit periods, 
enter 0 on the keypad.  Touch the time text box and use the pop-up key pad to set the times of the day when the 
free credit(s) will be made available.  Unused credits are not carried over to the next time period. 

 
 
 
Touch the 

Save

 button to save your changes. 

Touch the 

Cancel

 button to undo your changes and exit the screen. 

 

 

 

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3.3

 

Song Pricing 

 

The 

Song Pricing 

screen allows you to set coin, 

bill, and credit card values; pricing/credits per level; 
and Music On Demand and My Song First premium 
feature pricing. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Touch the arrow button to the right of 

Pricing

 for a drop-down box of specific pricing options.  Touch any one of the listed 

options to select. 
 
The 

Coin/Bill Values

 table sets the number of coin and bill denominations the jukebox accepts. Touch either text box for 

Coin Count

 and 

Bill Count

 separately to enter the number using the pop-up numeric keypad.  Then fill in each non-grayed 

out text box using the same method.  Enter the necessary values for each coin and bill.  Ensure that programmed coin values 
match the coin switch input used for that coin value.  Coin values are not necessarily in order from lowest to highest.  The 
values should be entered in cents (e.g. enter “25” for 25¢, enter “100” for $1.00). 

 
Auto Restore Money

 is enabled by default and shows a check mark in the box.  This will allow the jukebox to retain any 

remaining money when it is turned off.  To disable the function, simply touch the box to remove the check mark. 
 

Music On Demand

 sets the additional credits required for music downloaded from the server.  Touch the text box for the 

pop-up numeric keypad to change the value. 
 

My Song First

 has two settings to address – activation and cost.  Touch the check box next to 

Enabled

 to add/remove the 

check mark to turn the feature on or off.  Touch the text box next to 

Additional Credits

 for the pop-up numeric keypad that 

allows you to set the number of additional credits required for this feature. 
 

Credit Card Values

 are the purchase options presented to a customer when a credit card is swiped through the credit card 

reader.  The values are displayed in cents (e.g. enter “500” for $500, enter “1000” for $10.00).  The values with the check 
next to them will be presented to the customer.  To disable one of the values, touch the check to make it disappear. 
 
 
 
Touch the 

Save

 button to save your changes. 

Touch the 

Cancel

 button to undo your changes and exit the screen. 

 

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3.4

 

Free Play 

 

The 

Free Play

 screen provides the option to turn 

free play on or off, and gives access to a schedule 
for setting when it’s offered on the User Interface 
(Selection Screen). 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
To turn Free Play “off”, touch the circle next to 

Disable Free Play

 so that the empty circle is filled. 

 
To turn Free Play “on”, touch the button to the left of 

Enable Free Play on a Schedule.

  Then touch 

Add New Schedule

 

for a pop-up schedule that allows you to set specific days and times for free play.  You can create multiple schedules, if 
desired, allowing you to set up individual settings for different days of the week, or multiple start/stop times per day. 
 

Touch the circle next to 

All Day

 (to turn Free Play on all day), or 

Timespan

 

(to select a start and end time for Free Play).  If you select Timespan, you 
can set up different schedules for different days of 
the week, and/or set multiple start/stop times per 
day.  Touch the box next to 

Start

 and use the 

+

 and 

–

 symbols above the time to change the time as 

desired.  Touch the circle next to 

AM

 or 

PM

 to select 

one and then touch 

Update

 to save your changes.  

After setting the start time, touch the box next to 

End

 and complete the same steps to set the end 

time.

  

Select the days you want your settings to apply to by touching the box 

next to the corresponding day.  When finished, touch 

Update

. 

 
To set up different start/stop times in one day, or different schedules for different days of the week, touch 

Add New 

Schedule

 again and repeat the steps above. 

 

You can edit or delete existing schedules by touching the 

Edit

 or 

Del

 button next to the schedule. 

 

Note

: The Free Play feature is not free.  Your invoice will reflect a per hour charge for each hour the jukebox was in Free Play 

mode during the billing period. 
 
 
 
Touch the 

Save

 button to save your changes. 

Touch the 

Cancel

 button to undo your changes and exit the screen. 

 

 

 

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4.0

 

Media Lockouts 

4.1

 

Explicit Lyrics 

 

The 

Explicit Lyrics

 screen blocks or allows music 

that contains explicit or objectionable lyrics. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Block Explicit Lyrics

 – This option completely blocks songs with explicit lyrics.  When the button is selected (filled with 

color), all songs containing explicit lyrics are unavailable. 
 

Allow Explicit Lyrics

 – This option allows music that contains explicit lyrics.  When the button is selected (filled with color), 

songs with explicit lyrics songs are available. 
 

Allow Explicit Lyrics on a Schedule 

– This option allows music with explicit lyrics to only play during certain times.  When 

this button is selected (filled with color), the option to add a new schedule becomes available. 
 
Touch the 

Add New Schedule

 button to access a separate screen to set up customized explicit lyrics schedules. 

 

Touch the circle next to 

All Day

 (to allow explicit lyrics all day), or 

Timespan

 (to select a timeframe when explicit lyrics will be allowed).  If 

you select Timespan, you can set up different schedules for different days of 
the week, and/or multiple start/stop times per day.  Touch the box next to 

Start

 and use the 

+

 and 

–

 symbols above the time 

to change the time as desired.  Touch the circle next 
to 

AM

 or 

PM

 to select one and then touch 

Update

 

to save your changes.   After setting the start time, 
touch the box next to 

End

 and complete the same 

steps to set the end time.  Select which days you 
want the message to appear by touching the box 
next to the corresponding day to enable a check in 
the box.  To remove the check and disable the day, touch the check again.  
When finished, touch 

Update

. 

 
To set up different start/stop times in one day, or different schedules for different days of the week, touch 

Add New 

Schedule

 again and repeat the steps above. 

You can edit or delete existing schedules by touching the 

Edit

 or 

Del

 button next to the schedule. 

 
 
 
To save your changes and return to the Service Mode – Main Menu, touch the 

Save

 button. 

Touch the 

Cancel

 button to undo your changes and exit the screen. 

 

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4.2

 

Genre Lockouts 

 

The 

Genre Lockouts 

screen allows you to block 

specific music genres (categories). 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Allow All Genres

 – When the button is selected (filled with color), all music genres are 

available. 
 

Block Genres ____

  –  This  option  allows  you  to  select  which  genres  are  always  blocked.  

Touch the circle next to “Block Genres” to select it (it is selected when it is filled with color).  
Touch the text box next to “Block Genres” for a pop-up list of categories to choose from.  
Touch any category name to select it (selected categories will be highlighted).  Use the scroll 
bar to view all genres and touch additional categories to be blocked.  To deselect a genre, 
touch a highlighted category name and the highlighting  will  turn  off.    When  you  are  finished 
selecting genres, touch 

Update

. 

 

Block Genres on a Schedule

 – This option allows you to block specific genres during certain times.  When this button is 

selected (highlighted) the “Add New Schedule” button becomes available at the bottom of the screen.  Touch 

Add New 

Schedule

 to access a separate screen to set up a customized category blocking schedules. 

 

Touch the text box next to 

Selected Genres

 to select which genres are 

blocked.  Touch any category name to select it (selected categories will be 
highlighted).  Use the scroll bar to view all genres and touch additional 
categories to be blocked. 
 
Touch the circle next to 

All Day

 (to block these genres all day), or 

Timespan

 (to select a start and end time).  If you select Timespan, you can 

set up different schedules for different days of the week, and/or multiple 
start/stop times per day.  Touch the box next to 

Start

 and use the 

+

 and 

–

 symbols above the time 

to change the time as desired.  Touch the circle next 
to 

AM

 or 

PM

 to select one and then touch 

Update

 

to save your changes.  After setting the start time, touch the box next to 

End

 and complete the same 

steps to set the end time.  Select which days you want the message to appear by touching the box 
next to the corresponding day to enable a check in the box.  To remove the check and disable the 
day, touch the check again.  When finished, touch 

Update

. 

 
To set up different start/stop times in one day, or different schedules for different days of the week, touch 

Add New 

Schedule

 again and repeat the steps above. 

You can edit or delete existing schedules by touching the 

Edit

 or 

Del

 button next to the schedule. 

 
 
To save your changes and return to the Service Mode – Main Menu, touch the 

Save

 button. 

Touch the 

Cancel

 button to undo your changes and exit the screen. 

 

 

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4.3

 

Song Lockouts 

 

The 

Song Lockouts 

screen allows you to block 

specific songs from being played. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Touch

 Search For Songs

 at the bottom of the screen.  This will 

open a search page that allows you to enter song titles on the 
keyboard.  Once you start typing the title of a song, the search will 
begin.  Typing in the complete title will allow the search option to 
function faster.  When finished searching, the results will appear in 
the upper section of the screen.  If the search returns “No Results”, 
you have either typed the title incorrectly, or the song does not exist 
in the database. 
 
Touch 

Select

 next to the song (or “songs” if there are multiple 

songs) that you wish to block.  Use the scroll bar to the right of the 
listed songs to view all of the songs.  If you have selected a song by 
mistake, you will be able to remove it (allow it) once you close the 
search window.  When you are finished with that particular song 
search, touch 

Close

. 

 
To add additional songs, touch 

Search For Songs

 and repeat the 

steps again.

 

 
If you want to unblock any previously blocked songs, touch the 

Allow

 button next to the artist on the Song Lockouts screen. 

 
 
 

To save your changes and return to the Service Mode – Main Menu, touch the 

Save

 button. 

Touch the 

Cancel

 button to undo your changes and exit the screen. 

 

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4.4

 

Album Lockouts 

 

The 

Album Lockouts 

screen allows you to block 

specific albums. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Touch

 Search For Albums

 at the bottom of the screen.  This 

will open a search page with a keyboard that allows you to 
enter album titles.  Once you start typing the title of an album, 
the search will begin.  Typing in the complete title will allow the 
search option to function faster.  When finished searching, the 
results will appear in the upper section of the screen.  If the 
search returns “No Results”, either you have typed the title 
incorrectly, or the album does not exist in the database.  
 
Touch 

Select

 next to the album (or albums if there are 

multiple albums) that you wish to block.  Use the scroll bar to 
the right of the listed albums to view all of the albums.  If you 
have selected an album by mistake, you will be able to remove 
it (allow it) once you close the search window.  When you are 
finished with that particular album search, touch 

Close

. 

 
To add additional albums, touch 

Search For Albums

 and 

repeat the steps again. 

 

If you want to unblock any previously blocked albums, touch the 

Allow

 button next to the artist on the Album Lockouts 

screen. 

 
 
 

To save your changes and return to the Service Mode – Main Menu, touch the 

Save

 button. 

Touch the 

Cancel

 button to undo your changes and exit the screen. 

 

 

 

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4.5

 

Artist Lockouts 

 

The 

Artist Lockouts 

screen allows you to block 

specific artists. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Touch

 Search For Artists

 at the bottom of the screen.  This 

will open a search page with a keyboard that allows you to 
enter artist titles.  Once you start typing the title of an artist, 
the search will begin.  Typing in the complete name will allow 
the search option to function faster.  When finished searching, 
the results will appear in the upper section of the screen.  If 
the search returns “No Results”, either you have typed the title 
incorrectly, or the artist does not exist in the database. 
 
Touch 

Select

 next to the artist (or artists if there are multiple 

artists) that you wish to block to select it.  Use the scroll bar to 
the right of the listed artists to scroll through the list.  If you 
have selected an artist by mistake, you will be able to remove it 
(allow it) once you close the search window.  When you are 
finished with that particular artist search, touch 

Close

. 

 
To add additional artists, touch 

Search For Artists

 and repeat 

the steps again.

 

 
If you want to unblock any previously blocked artists, touch the 

Allow

 button next to the artist on the Artist Lockouts screen. 

 
 
 

To save your changes and return to the Service Mode – Main Menu, touch the 

Save

 button. 

Touch the 

Cancel

 button to undo your changes and exit the screen. 

 

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5.0

 

Playback Management 

5.1 Queue Management 

 

The 

Queue Management

 screen provides access 

to restrictive options like artist track limit and 
maximum song play limit.  It also contains options 
for saving and clearing songs in the play queue. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Queue Options 

Play Delay – 

This option sets the delay between the end of one song and the start of the next song (in seconds).

 

Play Limit – 

This option sets the maximum length of time a song is allowed to play.  After this time, the song will fade 

out and cancel.

 

Consecutive Artist Limit – 

This option restricts how many of one artist’s songs can be played back to back.  After the 

specified number of songs are played back to back, another song from a different artist is chosen from the song queue 
and played. 

 
Touch the text box next to any of the Queue Options to for a pop-up keypad that allows you to set the 
desired numerical value.  Touch 

Clear

 to delete the current value and then use the keypad to enter 

the new value.  Touch 

Update

 on the keypad to save your changes or 

Cancel

 to undo your changes. 

 
 
 
 
 
 
 
 

Auto Restore Play Queue 

– A check mark in this box means all songs in the play queue are saved during any type of power 

interruption.  When power is returned, queued songs will start to play again in the correct order.  However, the song that was 
playing at the time power was interrupted will be cancelled. 
 

Clear Play Queue

 – Touch this button to remove all songs currently waiting in the song queue.  This does not delete any 

songs, it just removes the songs from the play queue. 
 
 
 
To save your changes and return to the Service Mode – Main Menu, touch the 

Save

 button. 

Touch the 

Cancel

 button to undo your changes and exit the screen. 

 

 

 

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5.2 Playlist 

Management 

 

Playlist Management

 allows you to create and 

save custom Playlists that can be used by Autoplay 
and Background Music modes. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Touch 

Create New Playlist

 at the bottom of the screen to create your own Playlist.  The resulting Edit Playlist screen will 

allow you to name your Playlist and add songs to it. 
 
To name your Playlist, touch the text box next to Playlist Name for a pop-up keyboard.  Use the keyboard to enter the name.  

Touch 

Update

 on the keyboard to set the new name into the text box. 

 
To add songs to your Playlist, touch 

Search For Songs

 at the 

bottom of the Edit Playlist screen.  This will open a search page 
with a keyboard that allows you to enter song titles.  Touch the 
letters that make up the start of the song title.  When it is 
finished searching, the results will appear in the upper section 
of the screen. 
 
Touch 

Select

 next to the song (or songs if there are multiple 

songs that you wish to add) to highlight it.  Use the scroll bar 
to the right of the listed songs.  If you have selected a song by 
mistake, touch it again to un-highlight it.  If the search returns 
“No Results” you have either typed the title incorrectly, or the 
song does not exist in the database.  When you are finished 
with that particular song search, touch 

Close

. 

 
To add additional songs, touch 

Search For Songs

 and repeat 

the steps again.

 

 
If you want to delete any song selections you have in your Playlist at any time, touch the 

Del

 button next to the song on the 

Edit Playlist screen.  If necessary, use the scroll bars on this screen to view all of the songs in your Playlist. 
 
Touch 

Save

 when you are finished editing your Playlist to return to the Playlist Management screen. 

 
To create additional Playlists, repeat the above steps. 
 
To view or edit an existing Playlist, touch 

Edit

 next to the Playlist’s name on Playlist Management screen. 

To delete a Playlist, touch 

Del

 next to the Playlist’s name on Playlist Management screen. 

 
 
 
To save your changes and return to the Service Mode – Main Menu, touch the 

Save

 button. 

Touch the 

Cancel

 button to undo your changes and exit the screen. 

 

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5.3 Autoplay 

 

Autoplay

 allows the jukebox to automatically play 

music when there is User Interface inactivity 
(during times when there is no customer activity).  
Autoplay will stop when a paid selection is made.  
The 

Autoplay

 screen provides options to turn 

Autoplay on/off, set up a custom schedule, and 
select what music can be played. 
 

Disable Autoplay

 – When the button is selected 

(filled with color) Autoplay is turned “off”. 
 

Enable Autoplay every _ Mins 

– With this option 

selected, you can choose the time interval for 
Autoplay (the time of customer inactivity before 
one song will play) and if desired, select what 
music selection will play. 
 

Touch the box next to “Mins” 
for a pop-up numeric keypad.  
Touch the 

Clear

 button on the 

keypad to delete the current value, and then use the numbers on the 
keypad to set the number of minutes of inactivity  that  must  occur 
before Autoplay is activated.  This delay time has a 

minimum

 setting of 

15 minutes.  After you have entered the time, touch 

Update

 on the 

keypad. 
If you want to limit the Autoplay music to a specific genre or Playlist, 
touch the text box next to “Select Music From” for a pop-up selection 

screen.  Touch the 

Genres

 tab to select a specific genre, and then touch the genre to select 

and highlight it.  If you want to select from existing Playlists, touch the 

Playlists

 tab and 

then touch any Playlist. 
 
 

Enable Autoplay on a Schedule

 – This option lets you choose to create separate settings for each day and/or create a 

specific timeframe for allowing Autoplay. 
 
Touch the 

Enable Autoplay on a Schedule

 button and then touch 

Add New

 

Schedule

 at the bottom of the screen. 

 
Touch the box next to “Mins” for a pop-up numeric keypad.  Touch the 

Clear

 button on the keypad to delete the current 

value, and then use the numbers on the keypad to set the number of minutes of inactivity that must occur before Autoplay is 
activated.  This delay time has a 

minimum

 setting of 15 minutes.  After you have entered the time, touch 

Update

 on the 

keypad.  Touch the text box next to “Select Music From” for a drop-down menu of categories to choose from.  Touch any 
category name to select it.  If you want to select from existing Playlists, touch the 

Playlists

 tab and then touch any Playlist. 

 

Touch the circle next to either 

All Day

 (to turn Autoplay on all day), or 

Timespan

 (to select a start and end time for Autoplay).  If you select 

Timespan, you can set up different schedules for 
different days of the week, or multiple start/stop 
times per day.  Touch the box next to 

Start

 and use 

the 

+

 and 

–

 symbols above the time to change the 

time as desired.  Then touch the circle next to 

AM

 or 

PM

 to select one, and then touch 

Update

 to save 

your changes.  After setting the start time, touch the 
box next to 

End

 and complete the same steps to set 

the end time.  Select the days you want your settings to apply to by touching the box next to the corresponding day.  When 
finished, touch 

Update

. 

 
To set up different start/stop times in one day, or different schedules for different days of the week, touch 

Add New 

Schedule

 to set up a new schedule and repeat the steps above. 

 
To save your changes and return to the Service Mode – Main Menu, touch the 

Save

 button. 

Touch the 

Cancel

 button to undo your changes and exit the screen. 

 

 

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5.4 Background 

Music 

 

The 

Background Music

 screen provides the 

ability to turn on/off the Background Music option 
(see 

Note

 below), set a custom schedule for day(s) 

of the week with multiple start/stop times per day 
(if desired), and select a category of music.  
Background music is similar to Autoplay, except it 
plays songs continuously until a paid selection is 
made. 
 
 
 
 
 
 
 
 
 
 
 
 
 
To disable Background Music, touch the circle to the left of 

Disable Background Music

 and it turns blue. 

 
To turn Background Music “on”, touch the 

Enable Background Music

 

on a Schedule

 button and then touch 

Add New

 

Schedule

 at the bottom of the screen.  This will access a separate screen to set up a customized Autoplay schedule. 

 
If you want to limit the music to a 
specific genre or Playlist, touch the text 
box next to “Select Music From” for a 
pop-up selection screen.  Touch the 

Genres

 tab to select a specific genre, 

and then touch the genre to select and 
highlight it.  If you want to select from 
existing Playlists, touch the 

Playlists

 

tab and then touch any Playlist. 
 
Touch the circle next to either 

All Day 

(to turn Background Music on all day), 

or 

Timespan

 (to select a start and end time).  If you select Timespan, you can set up 

different schedules for different days of the week, or multiple start/stop times per day. 
 
Touch the box next to 

Start

 and use the 

+

 and 

–

 symbols above the time to change the time as 

desired.  Then touch the circle next to 

AM

 or 

PM

, and then touch 

Update

 to save your changes.  

After setting the start time, touch the box next to 

End

 and complete the same steps to set the end 

time.  Select the days you want your settings to apply to by touching the box next to the 
corresponding day.  Selected days will have a check in the box next to the day.  To remove the check, 
touch the check again.  When finished, touch 

Update

. 

 
To set up different start/stop times in one day, or different schedules for different days of the week, touch 

Add New 

Schedule

 again to set up a new schedule and repeat the steps above. 

 

Note

: The Background Music feature is not free.  Your invoice will reflect a per hour charge for each hour the jukebox was in 

Background Music mode during the billing period. 
 
 
 
To save your changes and return to the Service Mode – Main Menu, touch the 

Save

 button. 

Touch the 

Cancel

 button to undo your changes and exit the screen. 

 

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5.5 Auxiliary 

Audio 

 

Auxiliary Audio allows other music sources (such as 
a television audio feed) to be played through the 
jukebox audio system.  The 

Auxiliary Audio

 

screen provides the ability to turn on/off the 
Auxiliary Audio option, set the delay time for the 
audio to start, and set a custom schedule for day(s) 
of the week with multiple start/stop times per day 
(if desired). 
 
 
 
 
 
 
 
 
 
 
 
 
 
To disable Auxiliary Audio, touch the circle to the left of 

Disable Auxiliary Audio Mode

 and it turns blue. 

 
To enable it, touch the circle next to 

Enable

 

Auxiliary Audio Mode

 and it will turn blue. 

 
To set the amount of time that needs to pass before Auxiliary Audio will start, touch the text box next to “Aux Delay”.  Touch 

Clear

 on the pop-up numeric keypad to clear the current value.  Use the keypad to enter the delay time in seconds, and then 

touch 

Update

. 

 
To set up a schedule for Auxiliary Audio, touch the 

Enable

 

Auxiliary Audio Mode

 

on a Schedule

 button and then touch 

Add New

 

Schedule

 at the bottom of the screen.  This will access a separate screen to set up a customized schedule. 

 

Touch the circle next to either 

All Day 

(to allow Auxiliary Audio on all day), or 

Timespan

 (to select a start and end time).  If you select Timespan, you can 

set up different schedules for different days of the week, or multiple start/stop 
times per day.  Touch the box next to 

Start

 and use 

the 

+

 and 

–

 symbols above the time to change the 

time as desired.  Then touch the circle next to 

AM

 or 

PM

, and touch 

Update

 to save your changes.  After 

setting the start time, touch the box next to 

End

 and 

complete the same steps to set the end time.  Select 
the days you want your settings to apply to by 

touching the box next to the corresponding day.  Selected days will have a check in the box next to 
the day.  To remove the check, touch the check again.  When finished, touch 

Update

. 

 
To set up different start/stop times in one day, or different schedules for different days of the week, touch 

Add New 

Schedule

 again to set up a new schedule and repeat the steps above. 

 
 
 
To save your changes and return to the Service Mode – Main Menu, touch the 

Save

 button. 

Touch the 

Cancel

 button to undo your changes and exit the screen. 

 

 

 

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6.0

 

Hardware Setup 

6.1  Touch Screen Setup 

 

The 

Touch Screen Setup

 screen allows you to set 

the refresh rate on the jukebox display and to 
calibrate the touch screen. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The 

Screen Refresh Rate

 affects the video image on the monitor.  This setting may need to be changed due to various 

external conditions that can affect the operation and look of the video image.  If the image exhibits video noise or a jittery 
picture, changing the refresh rate may help improve it. 
 
To change the refresh rate, touch the down arrow at the end of the 

Screen

 

Refresh Rate

 text box to display a list of 

available settings.  Touch one of the settings to change the refresh rate.  The screen will immediately change to the selected 
setting and a pop-up box will appear asking if you would like to keep the settings.  Touch 

Yes

 to keep them, or 

No

 to revert 

back to the previous setting.  The screen will automatically revert back to the original setting if you don’t select either option. 

 
Note

: Some settings may not look any better, and some settings will not work very well at all.  If the screen starts to tear and 

you cannot see what is there, just leave it alone for 10 seconds and the screen will automatically return to the previous 
setting. 
 

Touch the 

Calibrate Touch Screen

 button to launch the touch screen 

calibration tool.  Make sure you are viewing the touch screen from the same 
position a customer would view it during normal use. 

1.

 

Touch the center of the first target, holding your finger on the target 
for approximately two seconds.  When you release your finger, 
another target will appear in a different corner. 

2.

 

Touch the center of the second target for two seconds and upon 
release, the third target will appear. 

3.

 

Touch the center of the third target and hold it there for two 
seconds. 

4.

 

After touching all three targets, a confirmation screen will appear.  
Touch the screen in various places to make sure the cursor jumps to 
your fingertips. 

5.

 

If the cursor follows your finger accurately, touch 

Yes

.  If it does not, 

touch 

No

 and the calibration tool will restart. 

 
 
 
To return to the Service Mode – Main Menu, touch the 

Back 

button. 

 

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6.2 Money Meter 

 

The 

Money Meter 

screen allows you to set a 

divisor for the optional mechanical money counter 
installed in the jukebox.  The divisor is used to 
determine when the mechanical money meter is 
advanced and is based on the smallest monetary 
unit. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

For example

: If the smallest monetary unit is set to a penny (if the divisor is set to 1), the money meter will advance one 

hundred times for each dollar deposited.  If the divisor is set to 100, the money meter will advance one time for each dollar 
deposited. 

 
Touch the text box under 

Money Meter Divisor

 to pop up a numeric keypad.  Touch 

Clear

 to delete 

the existing value, and then use the keypad to enter the desired divisor.  Touch 

Update

 to save your 

changes, or 

Cancel

 to return to the previous screen without saving. 

 
If a check mark is in the check box next to 

Enable Money Meter for Credit Cards

, the money 

meter will record credit card revenue.  If the check box is unchecked, credit card revenue is not 
recorded on the money meter. 
 
 
 

To save your changes and return to the Service Mode – Main Menu, touch the 

Save 

button. 

Touch the 

Cancel

 button to undo your changes and exit the screen. 

 

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6.3

 

Equalizer Setup 

 

The 

Equalizer Setup 

screen provides access to 

setup sound equalizers for all four channels of a 
Rowe AV Controller, a Rowe 4-Channel Preamplifier 
or a Rock-Ola Digital Sybersonic preamplifier. 

(This screen is only available on a jukebox 
equipped with a Rowe Studio Sound, a Rowe 4-
channel preamplifier, or a Rock-Ola Digital 
Sybersonic preamplifier.) 
 
 
 
 
 
 
 
 
 
 
 
 
Touch and drag a slider up and down to adjust the equalizer setting for any frequency band on a channel.  The sound output 
of the amplifier is adjusted as the slide control is moved.  Change all frequencies independently and adjust for the best sound. 
 
 
 
To save your changes and return to the Service Mode – Main Menu, touch the 

Save 

button. 

Touch the 

Cancel

 button to undo your changes and exit the screen. 

 

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6.4 Volume Presets 

 

The 

Volume Presets 

screen allows you to set up 

input and output sound levels in a Rowe AV 
Controller or a Rowe 4-channel preamplifier, and to 
set the default volumes for Normal, 
Autoplay/Background, and Auxiliary Audio music.  
This screen also allows you to select to whether the 
volumes are reset when the jukebox is turned on. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Touch the text box next to each volume option for a pop-up a numeric keypad.  Touch 

Clear

 on the 

keypad to delete the current value, and then use the keypad to change the setting to the desired 
value.  When finished, touch 

Update

 to save it, or 

Cancel

 to return to the default value. 

 

Note

:

 

The Input Gain and Output Gain sections of this screen are not available in jukeboxes with a 

Rock-Ola Digital Sybersonic preamplifier, and will not be displayed on this screen. 
 

Input Gain

 – There are 4 audio inputs to the Studio Sound AV Controller and the 4-channel 

preamplifier.  The jukebox input from the core computer is connected to the 

Sound Card

 input.  The 

“Inputs” values are preset at the factory.  However, if there is excessive clipping or distortion in the 
audio, adjusting this value down may improve the sound quality. 

 

Output Gain

 – There are 4 output channels on the Studio Sound AV Controller and the 4-channel preamplifier.  The output 

settings are tied to channel pairs as shown, 

Ch1 and Ch2

, or 

Ch3 and Ch4

.  These values are set at the factory for 

optimum performance.  However, these values may be changed to improve sound quality. 
 

Default Volumes

 – This section controls the volume settings when the jukebox powers up.  If a check is in the 

Reset 

volumes on powerup

 check box, then the volume settings for normal play, Autoplay, Background Music, and Auxiliary Audio 

will be reset to these predetermined levels.  However, the jukebox must be turned off for the period of time set on Queue 
Management screen.  The same time setting used for clearing the play queue is used to reset the volume levels.  By default 
this time is set to 4 hours. 
 
 
 
To save your changes and return to the Service Mode – Main Menu, touch the 

Save

 button. 

Touch the 

Cancel

 button to undo your changes and exit the screen. 

 

 

 

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6.5  IR Remote Setup 

 

The 

IR Remote Setup

 screen allows you control 

what functions are enabled or disabled on the IR 
remote control. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

IR Features

 – Any of the following features are enabled from the remote control if the check box next to the feature is 

checked.  When unchecked, the feature cannot be accessed using a remote. 
 

Add Credits

 allows the location to add free credits to the jukebox using the “Future” button on the IR remote control. 

Note

:

 

The Credit Management screen (Cash Management –> Credit Management) and the VCU Setup screen 

(Hardware Setup –> VCU Setup –> VCU tabs 1-4) both contain a check box to 

Enable Remote Credits

/

Add 

Credits

 respectively.  If those are not also checked, credits cannot be added from the IR Remote and/or VCU even if 

the 

Add Credits

 box is checked on this page.  The Credit Pool can also be configured on the Credit Management 

screen to limit the number of free credits available from the IR Remote and VCUs. 

 
Autoplay Override

 allows the location to turn any programmed Autoplay mode on/off. 

 
Pause

 allows the location to pause song playback on the jukebox.  To set a maximum number of minutes the jukebox will 

stay in pause mode before it automatically resumes play, touch the 

Mins

 text box.  Touch 

Clear

 on the pop-up keypad to 

delete the current value, and then select a number between 1 and 60 by touching it.  After entering the new time, touch 

Update

 on the keypad. 

 
Reject

 allows the location to reject (cancel) the song that is currently playing using the remote control. 

 
Reject All

 allows the location to reject (cancel) both the current song and all songs waiting in the current play queue by 

holding the REJECT button for five seconds. 
 

Input Select

 allows the location to select the sound input on a jukebox equipped with Rowe Studio Sound or a Rowe 4-

channel preamplifier.  This option is not available on Rock-Ola jukeboxes equipped with a Digital Sybersonic preamplifier. 

 
 

 
To save your changes and return to the Service Mode – Main Menu, touch the 

Save

 button. 

Touch the 

Cancel

 button to undo your changes and exit the screen. 

 

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6.6 VCU Setup 

 

The 

VCU Setup (VCU) 

screen allows you to set up 

volume linking options, volume control options and 
feature control options for a Volume Control Unit 
(VCU).  The VCU is a wired remote control that can 
be used with a Rowe Studio Sound System, a Rowe 
4-channel preamplifier, or a Rock-Ola Digital 
Sybersonic preamplifier.  One of these preamplifiers 
must be used for this screen to be available. 
 
The 

Volume Links 

tab allows you to set up linking 

options for a Volume Control Unit (VCU). 
 
The VCU has a volume range from 0 (no sound) to 
63 (maximum sound).  The 

Step Size

 value is 

used to determine how fast the volume changes 
when the volume is adjusted using a VCU (and can 
be set from 1-9).  The larger the number, the faster 
the volume will change.  However, a smaller 
number allows for more volume level settings. 
 

Mode Linkage

 is used to select how volume is controlled during Normal play, Auxiliary play and Autoplay.  Touch the circle 

next to one of the options to select it (fill it with blue).  Only one of four options may be chosen: 

•

 

Independent

 allows the volume settings of Autoplay, Auxiliary Audio, and Normal play to remain independent. 

•

 

Linked Aux+Autoplay

 will allow both the Auxiliary Audio and Autoplay volumes to change together. 

•

 

Linked Normal + Aux + Autoplay

 links all volumes so that when one is changed, they are all changed together. 

•

 

Lock Autoplay

 will lock the Autoplay volume so it cannot be changed during Auxiliary Music play or Autoplay. 

 

Channel Linkage

 is used to set the output channel behavior of a Rowe AV Controller or a Rowe 4-channel preamplifier.  

Each output channel can be independent, or linked in several different ways.  Touch the drop-down menu to display a list of 
linkages to choose from.  Touch an option to select it. 
 
 
The 

VCU1

, 

VCU2

, 

VCU3

, or

 VCU4

 tabs allow you 

to enable/disable the volume and feature control 
buttons for each VCU. 
 
A check mark in any box enables that feature for 
that specific VCU.  Select to allow the buttons an a 
VCU to change volume on specific channels, change 
volume for specific microphones, give jukebox 
credits (

Add Credits*

), turn on/off power 

(

Power

), 

Reject

 (cancel) a song, or 

Reject All

 to 

reject (cancel) all songs.  Up to four VCUs may be 
connected. 
 

*Note

:

 

The Credit Management screen (Cash 

Management –> Credit Management) and the IR 
Remote Setup screen (Hardware Setup-> IR 
Remote Setup) both contain a check box to 

Enable 

Remote Credits

/

Add Credits

 respectively.  If 

those are not also checked, credits cannot be 
added from the IR Remote and/or VCU even if the 

Add Credits

 box is checked on this page.  The 

Credit Pool can also be configured on the Credit 
Management screen to limit the number of free 
credits available from the IR Remote and VCUs. 
 
 
 
To save your changes and return to the Service Mode – Main Menu, touch the 

Save

 button. 

Touch the 

Cancel

 button to undo your changes and exit the screen. 

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6.7  Paging Microphone Setup 

 

The 

Paging Mic Setup 

screen allows you to set up 

paging microphone options.  The Rowe Studio 
Sound AV Controller has three microphone inputs, 
the Rowe 4-channel Preamplifier has two 
microphone inputs, and the Rock-Ola preamplifier 
has one microphone input.  If none of these 
preamplifiers are used, this screen will not be 
available. 
 
 
 
 
 
 
 
 
 
 
 
 
 
Each of the three microphones in the Rowe Studio Sound AV Controller and the two microphones in the Rowe 4-Channel 
Preamplifier can be one of two types– 

Karaoke

 or 

Paging

.  Touch the button to select the 

Type

 for each microphone. 

 
 
There is only one microphone input on the Rock-Ola Digital 
Sybersonic preamplifier and this microphone is for paging only. 
When the Rock-Ola preamplifier is installed, the screen will display 
only limited options (see the image to the right). 
 
 
 
The microphone(s) can also be routed to specific audio channels.  A check in any of the boxes in the 

Routing

 matrix enables 

the selected microphone for that channel.  The Rock-Ola preamplifier does not support AuxR or AuxL channels. 
 
The 

Microphone Volume During Paging

 setting is used to set the microphone volume when the selected microphone is 

active.  This option is not available with the Rock-Ola preamplifier. 
 
The 

Audio Volume During Paging 

setting is used to reduce the audio volume for any song that may be playing when the 

selected  microphone  is  active.    If  the  audio  volume  is  at  or  below  this  setting,  operating  the  paging  microphone  will  not 
change the audio level. 
 
 
 
To save your changes and return to the Service Mode – Main Menu, touch the 

Save

 button. 

Touch the 

Cancel

 button to undo your changes and exit the screen. 

 

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6.8 Router Setup 

 

The 

Router Setup

 screen allows setup of 

the router.  See 

Programming the 

Wireless Router

 in the beginning section 

of this manual for detailed router setup 
instructions. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Note: Many of the router configuration functions have been disabled for security reasons, including the Wizard and any built-in 

links to external sites. 

 
If any router other than the supplied router is used, this configuration screen may no longer work. 
 
 
 
To return to the Service Mode – Main Menu, touch the 

Back 

button. 

 

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6.9 Audio Modes 

 

The 

Audio Modes 

screen is only available in a 

jukebox with a Rowe Studio Sound package, a 
Rowe 4-Channel Preamplifier or a Rock-Ola Digital 
Sybersonic preamplifier installed. 
 
The jukebox has three operating modes 
represented by the tabs on this screen; Audio 
Mode, Auxiliary Audio Mode, and Standby Mode.  
With a Rowe Studio Sound or Rowe 4-Channel 
Preamplifier installed, the jukebox will have one 
additional mode called Microphone Mode. 
 
The 

Audio Modes

 screen allows configuration of 

audio signal sourcing, output routing, internal 
muting and automatic volume control (AVC) in the 
preamplifier for each of the jukebox modes.  Touch 
any one of the three or four tabs to see and adjust 
the configuration for that jukebox mode. 
 
 
 

Jukebox Modes: 
Standby

 – This is the mode when a jukebox is not 

in any of the other three modes.  Basically, a 
selection is not playing, Auxiliary Audio is not 
enabled, and the paging microphone is not active 
(keyed). 
 

Audio

 – This is the mode when a selection (audio 

or video) is playing on the jukebox.  A selection is 
any song being played from the hard drive whether 
it is customer-selected, Autoplay, or Background.  
The Input Select for Audio mode should always be 
mapped to the Sound Card. 
 

Auxiliary Audio

 – This mode is when the jukebox 

is not playing an audio or video selection and the 
Auxiliary Audio mode is enabled.  When in Auxiliary 
Audio mode, the preamplifier can be configured to 
route an alternate audio source through the 
jukebox sound system.  Connect the auxiliary 
source to one of the other front end inputs, e.g. 
Stereo A. 
 

Microphone

 (Rowe AV Controller or Rowe 4-Channel Preamplifier only) – The preamplifier can be configured to switch the 

front end input source to any one of the choices or left Unchanged when the microphone is activated (keyed).  The input 
source will be heard in the background when the paging microphone is active.  When the microphone is turned off, the source 
is switched back to the previous setting.  The Microphone state is not available with the Rock-Ola preamplifier. 
 

Configurable Options: 
Input Select

 – This section configures which set of RCA jacks on the preamplifier is used for the audio source in each 

specific jukebox mode.  Normally the jukebox audio from the core computer is plugged into the jacks labeled Stereo 
Mechanism Input (Rowe AV controller), Main Stereo (Rowe 4 channel preamplifier), or Main In (Rock-Ola Digital Sybersonic).  
Each of these jacks is considered the 

Sound Card

 input as far as this configuration setup is concerned.  Stereo A, Stereo B or 

Mono can be used for audio input for Auxiliary Audio, Standby and Microphone modes.  The Microphone Mode tab offers one 
additional Input Select choice called 

Unchanged

.  Select this option if the preamplifier is not to change its input audio source 

whenever a microphone is active (keyed). 
 

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Output Routing Ch 1/2, Ch 3/4

 (not available with Rock-Ola preamplifier) – This section configures how signals in a Rowe 

AV Controller or 4-Channel Preamplifier are combined and routed to the outputs. 
 

Stereo/Stereo

 – This routes the stereo input as a stereo signal through the preamplifier to the selected output pair 

in the jukebox mode selected. 

Aux/Mono

 – This mode routes the left aux channel input to output channel 1 or 3, and combines the stereo input 

to a monaural signal, which is routed to channel 2 or 4. 

Mono/Aux

 – This mode combines the stereo input to a monaural signal, routes that signal to channel 1 or 2, and 

routes the right aux channel input to output channel 2 or 4. 

Aux/Aux

 – This mode routes the left aux channel input to output channel 1 or 3, and routes the right aux channel 

input to output channel 2 or 4. 

Mono/Mono

 – This mode combines the stereo input to a monaural signal, and routes that signal to both output 

channels 1 and 2, or to output channels 3 and 4. 

 

Input Muting

 (not available with Rock-Ola preamplifier) – This option will mute the input to the preamplifier when the check 

box is checked.  Be sure this check box in unchecked if you want an audio signal to pass through the preamplifier in the 
corresponding jukebox mode. 
 

Output Muting

 – This option controls the muting for the preamplifier output channels.  There are separate mute controls, 

one for channels 1 and 2, and another for channels 3 and 4.  A check in the check box will cause the output channels to be 
muted for the corresponding jukebox mode. 
 

Auto Volume Control

 – This controls whether the Automatic Volume Control feature of the preamplifier is enabled or 

disabled.  A checked box in this column 

disables

 AVC for the corresponding jukebox mode, otherwise AVC is enabled. 

 
 
 
To save your changes and return to the Service Mode – Main Menu, touch the 

Save

 button. 

Touch the 

Cancel

 button to undo your changes and exit the screen. 

 

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7.0

 

Reports 

7.1  Cash & Usage Report 

 

The 

Cash & Usage Report

 screen shows the 

monetary deposits, number of plays, and feature 
minutes for weekly, monthly and year to date 
periods. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Deposits

 – View bills, coins, credit card collections, and free credits used. 

 

Plays

 – View free songs, remotely-selected songs, paid songs, and total songs played (with local music and downloaded 

music noted individually). 
 

Features

 – View feature play minutes for Free Play, Background Music and Special Events.  (The Special Events feature lets 

the Location put the jukebox on standby and use it as an audio source for an external device – i.e. provides audio for TV’s 
showing sporting events.)  The amount of time the jukebox was powered on and the amount of time it was connected to the 
network is also shown. 
 

Period

 – Provides the choice to view report information for any of the following time periods: this month/week, last 

month/week and year to date.  Simply touch the text box for the drop-down menu listing the period options, and then touch 
the desired period to update the report. 
 
Notes: 

1.

 

Credits added using VCU, IR Remote or Credit Management screen are counted under Free Credits Used under 
Deposits. 

2.

 

Songs played using those Free Credits are counted under Paid Songs Played, not Free Songs Played. 

3.

 

Songs selected during scheduled Free Play mode are counted as Free Songs Played. 

4.

 

Background Music songs are not counted as either Free Play or Paid Play songs. 

 
 
 
To return to the Service Mode – Main Menu, touch the 

Back 

button. 

 

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7.2  Music Popularity Report 

 

The 

Music

 

Popularity Report

 screen provides a 

choice of detailed play count information for both 
songs and albums on a weekly, monthly, and yearly 
basis. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Report

 – View song title and artist, number of plays, and the “last played” time and date of the song.  Arrows to the right of 

the report window allow scrolling through the list of songs. 
 

Period

  –  Provides  a  choice  of  time  period  for  report  information from the following options: this month/week, last 

month/week and year to date.  Touch the text box below 

Period

 for a drop-down menu of choices, and then touch the 

desired time period to update the report. 
 

Album Popularity

 – Touch this button to view similar information for albums instead of songs. 

 

Note

: To confirm what information (song vs. album) is displayed, note the title at the top of the page. 

 
 
 
To return to the Service Mode – Main Menu, touch the 

Back 

button. 

 

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7.3 Collections Report 

 

The 

Collections Report

 screen provides a 

breakdown of collections by bills, coins, remote 
selectors, and credit cards for each collection date; 
and offers a choice of summaries for weekly, 
monthly, and yearly information. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Report 

– View collections by separate dates, with a breakdown by bills, coins, credit cards, and remote selectors.  Totals 

reflect the sum of all dates listed in the report. 
 

Period

 – Provides an optional time period of report information from the following choices: 

•

 

This Month 

•

 

This Week 

•

 

Last Month 

•

 

Last Week 

•

 

Year to Date 

 
Touch the text box below 

Period

 for a drop-down menu of choices, then touch the time period desired to update the report. 

 
 
 
To return to the Service Mode – Main Menu, touch the 

Back 

button. 

 

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7.4  Music Loader Report 

 

The 

Music Loader Report

 screen provides 

detailed information about recently loaded music on 
the jukebox, with the ability to select the data by a 
specific date. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Choose a Date

 – To view the report by a certain date, touch the arrow at the end of the text box under “Choose a date” for 

a drop-down menu of dates.  Touch the date desired, and the Music Loader Log updates automatically. 
 

Music Loader Log

 – Provides a breakdown of music orders by album and song, and notes both an ID# and a name for each 

item.  Additionally, each individual item indicates if it was added successfully or if there was an error downloading the file.  
Arrows to the right of the window provide scrolling of the list. 
 
 
 
To return to the Service Mode – Main Menu, touch the 

Back 

button. 

 

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7.5  Genre Classification Report 

 

The 

Genre Classification Report

 screen will 

display the number of songs played from each 
category of music on the jukebox.  The data is also 
broken down by the percentage of total plays. 
 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

To return to the Service Mode – Main Menu, touch the 

Back 

button. 

 

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8.0 Diagnostics 
8.1 System 

Information 

 

The 

System Information

 screen summarizes 

important system information, including 
jukebox/server connection names, software 
version, catalog version, and date/time.  All of 
these fields are filled in by default after the initial 
setup of the jukebox. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Jukebox Name

 – This information is set on the 

System Setup

 –> 

Basic Setup 

screen. 

 

Mem Usage

 – This is the amount of memory currently being used by the jukebox application.  It is updated in real time. 

 

Harddrive ID

 – This is automatically detected by the operating system of the jukebox. 

 
Drive Space (MB)

 – This is the amount of free space on the hard drive and is automatically detected. 

 
Software Version

 – The software version is automatically detected based on current software in the jukebox. 

 

OS Version

 – The operating system version is automatically detected by the software. 

 

MAC Address –

 This displays the MAC address of the Ethernet adaptor on the motherboard in the core computer. 

 

Track Catalog Version

 – This displays the current version of the track catalog downloaded from the server. 

 

Group

 – This is the name of the group the jukebox belongs to (used by AMI for software updates). 

 

Local Date

 – Date information is automatically determined from the 

Basic Setup

 screen. 

 

Local Time

 – Time information is set in the 

System Setup

 –> 

Basic Setup 

screen under “Time Zone”. 

 

Server URL

 – This information is set in the 

System Setup

 –> 

Advanced Administration 

–> 

Configure Server

 screen.

 

 
Agent Name

 – This information is set in the 

System Setup

 –> 

Advanced Administration 

–> 

Configure Server

 screen.

 

 
 
 
To return to the Service Mode – Main Menu, touch the 

Back

 button. 

 

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8.2 Hardware 

Information

 

 

The 

Hardware Information

 screen shows the 

status of internal hardware in the jukebox such as 
VCU (Volume Control Units), Credit Module, KID 
(Keyboard, IR, Display), amplifier, IR Remote, Card 
Reader, Bill Acceptor(s), and Coin Mech. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Configuration –

 This shows the hardware configuration of the jukebox.  It can be Rock-Ola, Studio Sound, or Basic. 

 
KID –

 This shows the status and firmware version of the KID (Keyboard, IR, Display) module (included as part of the 

Rowelink Controller). 
 

IR Remote –

 This shows the status and firmware version of the IR remote receiver. 

 

Credit Module –

  This  shows  the  status  and  firmware  version  of  the  credit module (included as part of the Rowelink 

Controller). 
 

Coin Mech – 

This shows the status and firmware version of the Coin Mech. 

 

Bill Acceptor – 

This shows the status and firmware version of the Bill Acceptor(s). 

 

Card Reader – 

This shows the status and firmware version of the Credit Card Reader. 

 

Amp – 

(Studio Sound only) This shows the status and firmware version of the AV Controller. 

 

VCU – 

(Studio Sound only) This shows the status and software version of each of the four possible VCUs. 

 
 
 
To return to the Service Mode – Main Menu, touch the 

Back

 button. 

 

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8.3 Event/Error 

Logs 

 

The 

Event/Error Logs

 screen provides separate 

reports noting all software activity (events), as well 
as any hardware failures (errors).  You can switch 
between these two reports by touching the 

Event 

Log

 tab or 

Error Log

 tab at the bottom of the 

screen. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
On the 

Event Log

 tab, items are listed in sequential order.  The arrows to the right of the window provide scrolling access to 

the list. 
 
The Event Log also allows you to view Events by specific days.  To select a different date, touch the date at the top of the 
screen for a drop-down menu.  Touch the day/date desired and the log updates automatically. 
 
To update the Event Log with the latest events, touch the 

Refresh

 button next to the date display. 

 
 
 
The 

Error Log

 tab provides 

Date

 and 

Time

 of hardware failures, the specific Error that occurred, the 

Severity

 of the error, 

and the 

Message

.  Items are listed in chronological order, with the most recent occurrence listed first.  Errors listed in this 

log are errors that will generally put the jukebox Out of Order. 
 
 
 
To return to the Service Mode – Main Menu, touch the 

Back

 button.

 

 

 

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8.4 Network 

Information 

 

The 

Network Information 

screens are used to 

help troubleshoot and verify a working connection 
to a server. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Touch the 

LAN (Gateway)

 button to test the connection to the local router. 

 
Touch the 

WAN (Server)

 button to test the connection to the AMI Entertainment server. 

 
The results of the ping and trace route tests are displayed in the text box.  Use the arrows to the right of the text box to scroll 
through the test results if necessary. 
 
The ping test attempts to contact either the router (if performing a LAN test), or the AMI Entertainment server (if performing 
a WAN test).  It is successful if the jukebox reaches the address it attempted to connect to (shown by receiving a “reply” from 
the address).  Additionally, the number of packets sent should equal the number of packets received.  If the ping test returns 
“…host unreachable…” or other similar error messages, there is an issue with the connection. 
 
The trace route tests the route (or network path) to either the router (if performing a LAN test), or to the server (if performing 
a WAN test).  It is successful if the jukebox reaches the address it attempted to connect to.  If it is reached, the address will 
be shown in the last line of the test.  If the trace route test returns the message “…unable to resolve target system name…” 
or other similar error messages, there is an issue with the connection. 
 
 
Touch the 

IP Configuration

 button to display a summary of the IP configuration for the jukebox.  Use this information to 

help troubleshoot connections to the local router and the Internet. 
 
 
 
To return to the Service Mode – Main Menu, touch the 

Back

 button. 

 

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8.5  Credit Device Tests 

 

The 

Credit Device Tests

 screen will allow testing 

of credit devices without causing the corresponding 
amounts to be recorded by the jukebox.  During 
these tests, credit will not be given for the amounts 
deposited.  After testing has concluded, be sure to 
remove any coins and bills you may have used for 
the test. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
As coins, bills, and credit cards are inserted, an ID, Value, and Time will be displayed on the screen. Use this information to 
verify that each device is working properly. 
 

Note

: Full credit card numbers will not be displayed, only the last five digits will be shown. 

 
Touch the 

Clear Results

 button to clear all values displayed on the screen. 

 

Note

: Due to hardware limitations the following behavior will be noticed for each device as follows: 

 
Coins: 

-

 

Enabled, coin parameters will be displayed as each coin is deposited 

-

 

Disabled, coin parameters will not be displayed however coins will still pass through to the coin box. 

 
Bills: 

-

 

Enabled, bill parameters will be displayed as each bill is validated and accepted 

-

 

Disabled, if the jukebox has a 6 wire bill acceptor harness installed the bill acceptor will actually be disabled.  If a 
3 wire bill acceptor harness is installed, bill parameters will not be displayed but the bill will not be disabled and 
bills will continue to be accepted by the bill acceptor. 

 
Cards: 

-

 

Enabled, card parameters will be displayed as each card is swiped through the reader 

-

 

Disabled, the card reader is not physically disabled however card parameters will not be displayed on the screen 
for each card swipe. 

 
 
 
To return to the Service Mode – Main Menu, touch the 

Back 

button. 

 

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8.6 Audio/Video 

Tests 

 

The 

Audio/Video Tests

 screen enables testing of 

the selection screen monitor and audio set up.  
Additional options are available for testing an 
external video monitor and for set up if external 
video is installed. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Monitor Tests:

 Touch one of the three buttons to send test patterns to the touch screen. 

-

 

Purity

 – This test will display 4 different screen images one at a time.  Each screen image is a solid color: red, 

green, blue, and white.  Touch the 

Next

 button in the middle of the screen to advance to the next screen 

image.  Touch 

Exit

 to return to the test screen. 

-

 

Convergence

 – This test will display 4 different screen images that allow a technician to adjust the 

convergence setting on the monitor.  Touch the 

Next

 button in the middle of the screen to advance to the next 

screen image.  Touch 

Exit

 to return to the test screen. 

-

 

Color Bars

 – This test will display 2 different screen images of color bars.  Touch the 

Next

 button in the middle 

of the screen to advance to the next screen image.  Touch 

Exit

 to return to the test screen. 

 

Audio Test Track:

 Touch one of the Audio Test Track buttons to start the audio test. 

-

 

Off

 – Touch this button to stop an audio test in progress. 

-

 

Single Play

 – Touch this button to play a diagnostic test track with right/left channel separation examples, in 

phase/out of phase examples, and a frequency sweep example. 

-

 

Continuously Play

 – Touch this button to play the audio test track continuously.  When this button is activated 

and the Studio Sound system is installed in the jukebox, a test screen will be displayed.  From that screen, real 
time adjustments may be made. 

 
 
 
To return to the Service Mode – Main Menu, touch the 

Back 

button. 

 

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8.7 Input/Output 

Tests 

 

The 

Input/Output Tests

 screen will allow testing 

of various input and output circuits in the jukebox. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Rowe Controller:

  Press the buttons on the Rowelink Controller inside the jukebox to test the functionality of each button.  

As the button is pressed, the box next to that button will turn orange. 
 

Output Tests:

 The Money Meter and Reset Router outputs may be tested from this page. Touch the button next to 

Tick 

Money Meter

 to pulse the meter.  Touch the button next to 

Reset

 

Router 

to cause the router’s power reset relay to pulse. 

 

VCU:

  To test the functionality of a wired remote control and its receiver, push the button on the remote control.  Once 

pushed, the box next to the button will turn orange.  If a button is pushed and nothing changes on this screen, verify that the 
red LED on the receiver is blinking.  This indicates the receiver is receiving a valid signal from the transmitter. 

 
IR Remote:

 The IR Remote transmitter and receiver may be tested from this page.  Simply push a button on the IR remote 

control and the box next to the button will turn orange.  If a button on the transmitter is pushed without any changes, verify 
that the red LED on the IR receiver is blinking.  This indicates that the receiver is receiving a valid IR signal from the 
transmitter. 
 
 
 
To return to the Service Mode – Main Menu, touch the 

Back 

button. 

 

Section 3 – Operator Screens 

 

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8.8 Health 

Status 

 

The 

Health Status

 page will display various 

parameters from the core computer. 
 

 

 

 

 

 
 

 

 

 

 

 
 

 

 

 

 

To return to the Service Mode – Main Menu, touch the 

Back 

button. 

 
 

 

 

 

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Introduction 

This section will describe how to add music to your dial-up digital jukebox using 

the Internet and a portable USB storage device. 

 
 

Section 4: Dial-Up Jukebox Management 

Section 4 – Dial-Up Jukebox Management 

 

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Managing Your Dial-Up Jukebox 

Note

:  To use the following features for dial-up connected jukeboxes, at least one of your jukeboxes must be 

connected and configured for a dial-up connection.

 

 

 

Adding Albums Via Download and USB Thumb Drive 

Note

:  If you are using the download option, you can add a maximum of 3 albums at a time. 

Note

:  If you are using a USB thumb drive, the size of your drive must be a minimum of 64 MB and no larger 

than 2 GB.  Each album you will be downloading is approximately 50 MB in size, so about 20 albums could fit on 

a 1GB USB drive. 

1.

 

Access the AMI Web site at 

www.amientertainment.net

 and log in using your AMI username and 

password. 

2.

 

Click on the 

Music

 tab at the top of the page. 

3.

 

Select your jukebox or jukebox group from the drop-down menu next to “Managing Music for”. 

Note

:  If you select a single jukebox, the files you downloaded can only be installed on that specific 

jukebox.  If you want to download albums to install on several jukeboxes, they must be in a group, and 

you must select that group to add music to. 

4.

 

Use the options at the top of the page to set up the page the way you want.  Select the albums you want 

to download by clicking the box next to the album.  Click on the page numbers to view all pages of 

music.

 

5.

 

When finished, click on 

Checkout 

at the top of the screen.  Select the jukebox that you are updating by 

clicking the box next to the jukebox.

 

6.

 

Select your delivery method for dial-up jukeboxes using the drop-down menu. 

•

 

For download from the Web site to your jukebox via the dial-up connection, click 

Dialup 

download

. 

•

 

For download from the Web site to a USB thumb drive, click 

X XX USB download 

(where the Xs 

represent the size of your thumb drive). 

7.

 

Click 

Checkout

. 

a.

 

For 

Dialup download

, your selections will begin downloading the next time your jukebox calls 

in. 

b.

 

For 

USB download

, you will be notified by e-mail when your update is ready.  You can then 

download the update yourself and copy it to a USB drive.  Continue with the steps below to 

install your downloaded music. 

 

 

Saving Music from the E-Mail to Your USB Thumb Drive 

1.

 

Plug your USB Thumb Drive into the USB port on your computer. 

2.

 

Click the first link that appears in your e-mail, and select 

Save

.  The “Save As” dialog box is displayed. 

3.

 

Select to save the file to your thumb drive, and then click 

Save

. 

4.

 

Complete steps 2 and 3 for each link that appears in your e-mail. 

5.

 

When all the files listed have been downloaded to your thumb drive, safely remove it and take it to your 

jukebox. 

 

 

Loading Music on the Jukebox 

8.

 

Connect your thumb drive to one of the USB ports on the core computer, or to the USB adapter cable (if provided).

 

9.

 

The music will automatically load. 

10.

 

When the music has finished loading, a message will appear on screen indicating that you can safely 

remove the thumb drive. 

11.

 

Remove the thumb drive. 

 

Note

: Music on the USB thumb drive is encrypted and targeted for a specific jukebox or group of jukeboxes.  If 

you attempt to load music from the USB thumb drive to a different jukebox, the music will not load.  You can 

check the results of the music loading operation by checking the Music Loader Report in Service Mode. 

 

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Introduction 

This section will guide you through the correct steps in the event that your 

jukebox goes “Out of Service”. 

 

Section 5: Out of Service Error Recovery 

Section 5 – Out of Service Error Recovery 

 

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Out of Service 

 

There are a number of reasons why your jukebox 
could go out of service.  Most of these are related to 
hardware.  Basically anything that would prevent the 
jukebox from accepting money and playing 
selections will cause the jukebox to go Out of 
Service. 
 
Other reasons could be business related. The 
jukebox must periodically connect to the AMI server 
and report usage data.  If this report is not received 
in the allotted time, the jukebox will go Out of 
Service.  Additionally, if your AMI account is in 
arrears, your jukebox may be disabled and placed 
Out of Service. 
 
Each event is recorded in the jukebox’s Error Log.   
Almost all errors are self-healing.  In other words, 
when the error is corrected, the event in the Error 
Log is automatically removed. 

 
 

 

 

To see specifically what error has taken your jukebox Out of Service, follow these steps. 
 

1.  Open the jukebox and press the 

SERVICE

 button on the Rowelink Controller.  Enter the password if necessary

1

. 

 

2.  From the Service Mode Main Menu, touch 

Diagnostics

, and then touch 

Event/Error Logs

. 

 

 

 
 

 

 

 

 

 
 

 

 

 

 
 

 

 

 

 

 
 

1

 If touching the SERVICE button did not enter you into the Service Mode, check the Rowelink Controller for the following 

blinking LEDs: 

CC RL RX

, and 

CC RL TX

.  If the lights are not blinking, check to be sure the power supply is on and then 

check the COM cable that connects the Rowelink Controller to the core computer. Make sure the cable is securely connected 
and screwed tight on both ends.  If the LEDs are still not blinking, then you may have a faulty Rowelink Controller that should 
be replaced.